At Century Solutions Group, INC., we make the impossible, possible. The Century Solutions Group is a world-class technological leader. We are focused on helping our clients succeed by understanding their unique information technology needs and developing a fully customized program to care for their IT needs, so they do not need to.

We incorporate systems, processes, tools, and best practices into a suite of managed services that increase user productivity, stabilize costs, and improve security. Our solutions include network installation services, consulting, hardware and software solutions, managed services, managed hosting, and web hosting. We have strong relationships with Microsoft, VMware, Adtran, SonicWall and Laserfiche.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

This role is part of the Core Systems and Platforms organization at Century Solutions Group. We drive innovative, strategic, and technology focused digital solutions and design thinking to enhance the global workforce’s productivity and enable future capabilities through simplification and adoption of technology tools and automation.

We are seeking an IT Service Manager for Enterprise Identity and Access Management services at Century Solutions Group. You will be part of a cross-functional organization responsible for growing and evolving the IT services and supporting integration within our businesses and corporate functions. Our teams are located in both Atlanta and Tyrone.

Responsibilities:

Who you are:

You have outstanding social skills, are an analytical thinker, and are great at navigating complex issues. You have experience working with a growing and agile team and you thrive in a fast-paced environment. You love building relationships with customers, business partners, software engineers, and IT team members alike. You are passionate about empowering creative and technical businesses at scale, building secure solutions, providing a great user experience, and have an excellent background in delivering on projects and complex tasks with others.

What you will be doing:

In this role, you will be an IT Service Manager for our Identity and Access Management services:

REQUIREMENTS

• Knowledge of IT applications, processes, software, and equipment
• Skill in leading people and getting results with strong customer focus
• Ability to multitask and adapt to changes quickly
• Ability to work as a team and communicate effectively
• Strong organizational, presentation, and customer service skills
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Availability to handle “on call” escalations after hours, holidays, and weekends
• Bachelor’s degree in computer-related field
• Eight years related experience or equivalent combination or education and experience
• Managing and overseeing the day-to-day activities of the Service team
• Dispatch and schedule service request
• Interface and lead technical personnel for customer problems that cannot be resolved effectively
• Drive problem investigations and resolutions as required
• Managing the Staff of Technicians
• Assigning the daily duties and preparing schedules
• Directing appropriate resolutions to ensure un-interrupted operations
• Coordinating operations information and activities on a daily and weekly basics with other IT Managers
• Keep required logs and system logs according to department procedures
• Ensure proper coordination and collaboration with technical team
• Establish quality assurance and quality control policies in accordance with best practices defining benchmarks and measures
• Ensure that systems, processes, methodologies are followed according to company guidelines
• Identify trends and develop strategies to support the trends
• Provide metrics and reporting to CTO and management team
• Ensure quality and profitability

This applicant will need an in-depth knowledge of all facets in computer operations with supervisory experience. The Manager should have excellent at planning and problem-solving skills not only for him/herself but for others. There is a need for superior communication and interpersonal abilities.

A minimum of (5) five years of operations experience in combination with (3) three or more years of Managing technical personal.

Location: Atlanta Office- 2675 Paces Ferry Road Atlanta, GA 30339 and Tyrone, Ga Office- 1545 Senoia Road 30290

Century offers a competitive salary, and excellent benefits including a matching 401k with profit share, health and dental coverage, vision, long term disability, short term disability, paid vacation and much more.

Please e-mail resume with salary requirements.