Job description
Position Title: Help Desk Associate
Function: Administration-Information Technology
Status (E/NE, FT/PT): Non- Exempt, Full-Time
Reports to: VP of Information Technology
Summary
Are you looking to join a team of go-getters dedicated to serving and uplifting the community through basketball? Join the Detroit Pistons team and our mission to empower!
As the Help Desk Associate, you will work as the face of the IT Help Desk, while being the first line of help for our end users issues as they work in a fast-paced office environment.
We are seeking a team member with a positive, upbeat attitude that can connect with a diverse population, and we are excited to meet you!
What you’ll be doing :
- Responding to requests for technical assistance in person, via phone and/or electronically
- Troubleshooting and resolving software and hardware problems
- Identifying and advancing situations requiring urgent attention to the accurate members of the department to ensure timely resolution of intensified employee issues
- Researching questions and problems using available information resources
- Logging all help desk interactions using the ticket system
- Basic telephone support (VOIP)
- Act as liaison between users, technicians, and vendors
- As unique situations present themselves, the Technician must be sensitive to corporate needs, employee goodwill, and the public image
- Responding to assigned tickets and requests within business defined Service Level Agreements
- Leading and maintaining corporate cellular accounts, copier/printer accounts, and NBA Team Net Accounts
- Performing end-user account management (provisioning and de-provisioning IT services, phone setup, laptop/desktop deployment, reset password and etc.)
- Imaging and staging hardware for new employees including laptops, desktops and mobile devices
What we’re looking for:
- Associates Degree or equivalent
- Willingness to work with systems in a fast-paced industry
- Availability to work during and support games
- Ability to perform basic laptop, desktop and mobile device troubleshooting on PC/Mac/iOS/Android operating systems.
- Experience working from a ticketing system
- Demonstrates enthusiasm and dedication toward the job and the mission of the company; supports company’s goals & strategic priorities
- Works and interacts with staff and relates to individuals at all levels of the organization
- Ability and agility to respond and resolve operational problems quickly and correctly
- Establishes good interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to PS&E sensitive and confidential situations
- Ability to organize and manage multiple priorities
- Problem analysis and problem resolution at both a strategic and functional level
- Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
- Strives to research, evaluate, and implement standard methodologies
- Strong customer orientation and desire to learn
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.