Job description

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

POSITION SUMMARY
Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Milton Ace is to Amaze Every Customer Every Time. The Head Cashier position is primarily responsible for the cashiers and for the receipt and disbursement of money for sales transactions for all Cashiers, assist in daily operations at the cash wrap area (e.g., draw count, and help to train new Cashiers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Greet customers as they enter the store
• Troubleshoot point of sale problems
• Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
• Ensure that associates assigned to the front-end consistently follow all policies and procedures including established safety procedures; communicate issues to management
• Perform cash pulls, make change orders and deposits in accordance with established policies
• Ensure that merchandise displays in the front-end area remain clean, organized and well-stocked
• Ensure return merchandise is restocked to the correct product location on the sales floor and that all damaged and defective merchandise is properly labeled
• Answer incoming telephone calls following company’s guidelines.
• Page over the PA system when necessary.
• Tactfully and pleasantly deal with customers
• Maintain awareness of all promotions and advertisements
• Perform register sales transaction quickly and accurately in accordance with established cash control procedures and customer service guidelines
• Perform other tasks as assigned from time to time by store management
• Solicit customers to open an Ace Rewards card, issue receipts, refunds, credits or change due to customers
• Acts as lead cashier without formal supervisory responsibilities in training and reviewing the work of cashiers.
• Assists with the work schedule of cashiers.
• Promotes Ace Rewards to all customers, and maintain all related supplies.
• Advice management of any personnel increases or reduction needed.
• Conduct Cashiers meetings; provide training and development of new associates in the assigned department.
• Order and maintain all training supplies, associate uniforms, and related supplies
• Advise management when associates violate company policies.
• Assist management in the interviewing of new cashiers.
• Relay communication to associates from management and vice versa.
• Assist Customers with complaints, unless they require a manager.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
• Review and follow company policies and procedures.
• Perform other assigned tasks as requested by management.
• Provide motivation and leadership to associates in assigned department.
• Always be patient and helpful under pressure with associates and customers.
• Cooperate with others and work well as part of a retail team.
• Provide and accept constructive suggestions and instructions.
• Prioritize work to keep department on task.
• High School degree, some college preferred
• Prior experience managing associates and handling cash, preferably in a retail environment
• A commitment to service, excellence and customer satisfaction
• Ability to take leadership role in training and coaching team members on skills needed to positively impact sales
• Ability to communicate with associates and customers
• Demonstrate strong attention to detail
• Maintain composure while supervising multiple tasks and handling customer complaints
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus

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