Job description

Hampton Inn is seeking an experienced Front Desk Agent for the #1 hotel in Milledgeville. The primary purpose of the Front Desk Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Salary Range - Pay is based upon Qualifications & Experience of the Candidate

Benefits

· Worldwide Hilton Travel Benefits

· Bi-Weekly incentives (earn upto $1 extra per hour or more)

· Monthly employee Luncheon

Job Description - See below.

Qualifications

Knowledge in:

· Phone etiquette and answering procedures

· Reservations procedures including cancellations and “walking” guest

· Manager on Duty functions when necessary or as scheduled

· Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

· Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.

Abilities:

· Multi task, remain associate and guest service centric.

· Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.

· Assist with guest issues with professionalism, maintaining hospitable attitude.

Responsibilities

· Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.

· Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.

· Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.

· Other duties as assigned, of which the associate is capable of performing.

Job Types: Full-time, Part-time

Pay: $11.00 - $14.00 per hour

Shift:

• 8 hour shift

Ability to commute/relocate:

• Milledgeville, GA 31061: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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