Job description

Balian Springs is a brand new social wellness facility in Northern, VA. We provide amenities to satisfy all aspects of personal well-being, mental, physical and social lifestyles. Balian Springs introduces the first ever, daily membership based social club set in an extensive facility influenced by the best beach clubs around the world. Amenities look to include a luxurious beauty spa, over 6 different pool styles, delicious and nutritious eateries, unique lounges, relaxing hydrotherapy pools, sauna rooms and much more.

We are looking for a pleasant and dynamic associate to undertake all duties of guest service at our establishment. Our Guest Services Representatives rotate stations between the front desk, check-out, the locker room, retail spaces, our lounges, call center and Lilikoi Day Spa reception. You will be a key part of Balian Springs for all guests and will be responsible for the first and last impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. A customer-oriented approach is essential.

The goal is to make guests feel welcomed, comfortable, relaxed and valued while at our facility.

Responsibilities

• Prepping bags for client to receive at check in (robes, slippers, towels)
• Checking guests in and out of the facility
• Answering any questions clients may have about facility
• Ensuring area is clean and tidy
• Instruction clients on proper policies and procedures set by Balian Springs
• Answering calls, scheduling appointments and helping with the flow of the spa schedule.

Requirements and skills

• Proven experience in guest services
• Proficient in English (oral and written)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Customer service orientation
• High School diploma; additional qualifications will be a plus
• Ability to work on weekends, holidays and evenings

Benefits

• Health insurance
• Employee Discounts program
• Competitive Compensation Rate
• Amazing workplace environment

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Alexandria, VA 22312: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available both evenings and weekends?

Experience:

• Guest services: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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