Job description

FFA was founded because we believe everyone should have the ability to own their look.

Face Forward Aesthetics is a multi-modal aesthetic medicine practice with locations in Columbus, Cleveland, Cincinnati, Dayton, Toledo, Indianapolis, Pittsburgh and Las Vegas.

We specialize in injectables, combining science and art to enhance our patient’s natural beauty. We have made it our mission to operate the safest practices possible, remaining conservative in our methods, and see ourselves as a market disrupter by concentrating on providing the highest quality service at the lowest prices.

We are a team of highly diverse, tenacious people who have one thing in common… we have a true passion for empowering every person to feel comfortable owning their look. We stand with the people who are tired of spending thousands of dollars a year on products claiming to enhance our appearance that are ineffective.

Because of this, we truly believe we can make a difference by helping someone feel more themselves.

Face Forward Aesthetics is currently looking for a _ Guest Experience Specialist _to join our team in Columbus, OH. We are one of the fastest growing medical aesthetic practices in the nation with the pleasure of providing a unique opportunity to join a high performing team in the early stages of its expansion, in a highly entrepreneurial, high-visibility role.

A successful candidate possesses considerable tenacity, integrity, strong desire to work in aesthetics and sales experience with a passion for educating and building real relationships with guests. We are looking for innovative solutions, highly effective communication, and a strong drive to take our fast-paced company to the next level.

Responsibilities

o Effectively assists guests over the phone, via e-mail, or in person

o Determine customer needs, provide customized results driven solutions, and effectively communicate the value of services to guests

o Effectively navigate systems and applications needed to properly document guest interactions, generate leads, and assist in growing the customer base in market

o Manage the follow up process by reaching out to the previous guests who have expressed interest in Face Forward Aesthetics

o Provides administrative support for the office ensuring efficient operations and site is presentable and functional

o Accomplishes daily tasks, communicates to stakeholders effectively, meets deadlines, and provides and maintains a high quality of work

o Other duties as assigned

Qualifications:

o Two- or Four-Year Degree preferred

o Minimum three years’ professional experience in applicable field, required

o An analytical mind with strong attention to detail

o Outstanding organizational and problem-solving skills

o Excellent communication and leadership abilities

o Ability to work autonomously with multiple tasks in a fast-paced environment

Benefits

• Medical, Dental and Vision coverage
• Company paid Short and Long Term Disability
• Voluntary Life Insurance
• Flexible PTO
• Paid Holidays
• 401K match
• Free & Discounted Aesthetic Services
• Hands-on Training
• Engaged Leadership Team
• monthly bonus if site hits goals!

No calls or walk-ins to center, please.

To learn more about Face Forward Aesthetics, visit our website at - www.ffaesthetics.com

Face Forward Aesthetics is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $44,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Employees are required to wear a mask when customer facing. Surfaces disinfected frequently.

Ability to commute/relocate:

• Westerville, OH 43081: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• sales: 1 year (Required)

Work Location: One location

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