Job description
The Role
- Coordinate activities from across WTW to ensure excellence in the client experience
- Lead the RFP process for new and expanded opportunities
- Drive pricing of services and appropriate allocation
- Drive profitable growth from the assigned portfolio of clients and prospects
- Achieve target revenues in the following areas :
- Maintain a core book of revenue
- Achieve revenue growth by creating effective sales strategies to new clients or upsell to current clients
- Strong client retention
- Ensure all clients have an Independent Client Service review at least every two years
- Serve as the primary ‘portal’ to WTW for the client, bringing the right subject matter experts & resources to the opportunity to work collaboratively with the client in that space
- Build deep client relationships and manage the totality of the client relationship to meet Client KPIs and deliver excellence in the client experience
- Embrace the responsibility to demonstrate inclusive, positive, and colleague empowered leadership as a member of the Client Management function’s senior leadership team.
- Develop and use a deep understanding of WTW’s capabilities and expertise across the company
- Build diverse and inclusive teams through strategic internal and external talent identification and recruitment
- Develop and mentor others
The Requirements
- 15+ years of experience managing highly complex global accounts
- Must hold all regulatory licenses, certifications, or other requirements applicable under local/national legislation.
- Must be availability to travel on an as needed basis
- Prior experience working with C-Suite level required
- Industry focus specialization a plus
- Sales experience a definite plus
Equal Opportunity Employer/Vet/Disability
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