GENERAL SUMMARY:

Under the supervision and guidance of the Manager, Gift Shop, this position is responsible for processing all cash/credit sales transactions in a hospital gift shop environment. Interacts daily with all levels of internal and external customers. Maintains a clean, orderly and safe environment

ESSENTIAL DUTIES:

1. Welcomes and greets customers entering gift shop. Responds factually to customer questions, provides information on merchandise and gift shop policies/procedures. Refers as appropriate.

2. Processes sales returns and merchandise exchange of gift shop items.

3. Processes sales for customers on CounterPoint register.

4. Accepts, receives and processes payment by cash, check, credit cards, vouchers, employee and other debit programs. Ensures all prices and quantities are accurate and issues receipts, refunds, credit and/or change due.

5. Bags, boxes or wraps purchased merchandise.

6. Monitors gift shop environment to maintain a clean, orderly and attractive checkout and sales area, restock merchandise as needed.

7. Balances and closes cash register transactions at end of shift, secures valuables for safekeeping, ensures shop entrance is closed and securely locked.

8. Participates in annual inventory of all stock.

9. Assists with pricing merchandise.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training: Requires a high school diploma or GED.

B. Work Experience: Requires minimum six months’ experience in a customer service environment. Experience in direct sales or merchandising environment with related cashiering functions is highly desired.

C. Certification, Licensure, Registration: None.

D. Other Qualifications:

• Requires interpersonal skills necessary to effectively and regularly communicate and provide positive interactions with gift shop and other customers/visitors, including volunteers, physicians, employees, visitors, patients and others.

• Must be able to accurately perform basic mathematical equations (adding, subtracting, counting) related to sales transactions.

• Duties are based on established, written procedures; serious issues/problems are referred to a higher level for solution.

• Basic keyboarding and performing calculator functions is desired. Familiarity with cash register processes is desired.

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.