General Manager / Restoration Industry

Full Time
Kennewick, WA 99336
Posted
Job description
Do you love helping people through difficult situations?
Then don’t miss your chance to join our Franchise as a new General Manager / Restoration Industry. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!
Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Job Description:
Ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO® Franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Benefits:
  • Dental insurance- Available day 1
  • Health insurance- Available day 1, with 5 different plans to select from
  • Vision insurance- Available day 1
  • 401(k) after 1 year with 4% employer match
  • 6 paid holidays throughout the calendar year after 90 days
  • Health savings account
  • Paid sick leave
  • 1 week paid vacation time
  • Employee referral program
  • Career path planning and training
Other compensation includes:
Car allowance
Fuel allowance

Base + Commission:
This position offers a base salary plus a commission structure of 1-5% of net sale profits on projects managed.
Salary range listed refers only to the base salary portion of pay package

Key Responsibilities
  • Ability to manage and monitor multiple operational divisions
  • Create and maintain annual business plans and goals
  • Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
  • Lead a team of managers as they respond to and manage restoration and construction projects
  • Monitor and manage Marketing, Production, and Office Divisions to meet (or exceed) revenue, expense, and profit goals and objectives
  • Ensure clear communication between customer and client to achieve the highest satisfaction possible
  • Ensure job processes and procedures are followed, including safety training and guidelines
  • Recruit, hire, train, and develop managers and staff

Position Requirements
  • High school diploma/GED; Associates and/or Bachelors degree preferred
  • Effective written and oral communication
  • Working knowledge of Microsoft Outlook, Excel, Word, and Xactimate estimating software
  • 5+ years of General Management experience
  • 5 years of restoration industry experience required
  • IICRC certifications – WRT and ASD, Master designation a plus
  • Experience in building a strong team with tangible leadership skills
  • Strong process and results driven attitude
  • Ability to multitask and to remain detail orientated

Skills/Physical Demands/Competencies
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.
Compensation: $100,000.00 - $125,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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