Job description

JOB TITLE: General Manager

REPORTS TO: Owner/President/CEO

SUMMARY:

The General Manager is responsible for managing business operations of the salon to include expenses, inventory/product sales, client, and team member satisfaction. Ultimately, the general manager encourages and enables each employee to perform his/her job at their highest potential.

DUTIES AND RESPONSIBILITIES:

• · Oversees efficiency of Front Desk Operations
• · Supports Front Desk staff in handling customer relations: questions, complaints, etc.
• · Resolves escalated client issues
• · Checks over the daily deposits
• · Maintains stylist and receptionist schedule in salon
• · Interviews, hires and trains new employees
• · Coordinates with the CEO on the training of new stylists
• · Assists in organizing outside education for the benefit of the stylists
• · Oversees and organizes stylist and front desk promotions
• · Responsible for organizing salon events and promotions for the clients
• · Reviews and approves time off requests
• · Conducts quarterly staff reviews
• · Develops and implements contests and incentives to motivate the stylists
• · Updates salon policies, procedures and level system
• · Disciplines employees when necessary
• · Oversees weekly inventory for retail, color and professional products
• · Coordinates with the CEO to order supplies and retail goods bi-weekly
• · Attends career fairs and recruitment events
• · Maintains weekly/monthly sales tracker, backbar sales tracker and retail sales tracker
• · Ensures salon pricing is competitive and stylist pricing is accurate in system
• · Ensures consistency of operational processes within the salon
• · Ensures a safe environment for team members and clients
• · Ensures that the salon operates in full compliance with applicable laws, regulations, and company policies
• · Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures
• · Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize outstanding performance

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 4 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Mask optional.

Ability to commute/relocate:

• Chesapeake, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: One location

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