Job Summary

This exciting role will serve as the General Manager at the Petersen Events Center. The Center is a 430,000 square foot multi-purpose arena on the University of Pittsburgh campus which seats 12,508 for basketball and 9,000 for concerts. The arena features 18 luxury suites, including five courtside luxury suites (the only college arena with courtside suites) and a 193-seat SuperSuite. This role will oversee student dining, catering, and the athletic training table programs within the arena.

Working as a General Manager, you will be responsible for maintaining the center in accordance with the approved budget while meeting client expectations. You will be expected to maintain excellent relationships with employees, guests and the client, as well as other departments within the operation. You will be responsible for promoting the professional growth and development of the entire team. You will also foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.

Key Responsibilities:

• Participates in employee meetings, reviews and training programs
• Manages in compliance with established policies and procedures
• Manages in compliance with local, state, and federal laws and regulations
• Maintains food cost while ensuring quality standards
• Establishes and maintains good rapport with staff, client and guest and other departments
• Manages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and cash handling
• Analyzes and creates trends for financial data
• Manages purchasing and inventory controls
• Plans menus in consultation with chefs
• Provides knowledge on HACCP controls along with proper storage and use of food

Preferred Qualifications

• Bachelor’s degree is preferred, or equivalent professional experience
• 5+ years of operations experience
• Prior experience managing large venues of $7M+ required and sports venue management preferred
• Strong client relations and presentation skills
• Experience in personnel management including hiring, supervision, evaluation and succession planning
• Proven track record to achieve company goals in compliance with company/client policies and procedures
• Excellent leadership and organizational skills with attention to detail
• Supervisory, scheduling, training and coaching skills
• Effective problem solving and conflict management skills
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Experience in food purchasing, food costs, and inventory control
• Experience in creating budgets, flash reports including P&Ls, financial targets and forecasts
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Must be knowledgeable on HACCP controls along with proper storage and use of food
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Exceptional business etiquette and client relations
• Strong catering experience required
• Excellent knowledge of Microsoft Office: Word, Excel, and PowerPoint
• ServSafe or Department of Health certification a plus