Job Summary

The General Manager is the strategic business leader of the property, with responsibility for all areas of the operations, at the hotel. This position is responsible for consistently achieving business objectives related to revenues, market share, profitability and guest and team member satisfaction.

Job Duties

. Manages the property leadership team (Executive Committee) and holds them accountable for strategy execution and performance within their departments/areas.

. Develops and executes business plans designed to maximize profitability, customer satisfaction and market share.

. Actively participates in sales discussions, meetings, and plans. Knows key account executives and business base.

. Develops effective pricing strategies that support the hotel's positioning in the local market.

. Provides proactive and regular communication to team members via Executive Committee meetings, daily stand-up, department meetings, etc.

. Remains abreast of business trends; regularly reviews/analyzes data to proactively address changing market conditions and to ensure the property remains within budget.

. Regularly interacts with and builds rapport with team members to foster an environment of open communication to control turnover and motivate employees.

. Interacts with guests to obtain feedback about their experiences on property. Utilizes guest feedback to improve service delivery and recognize outstanding team member performance.

. Always provides a professional image through appearance and dress.

. Ensures hotel is following all federal, state and local laws, including OSHA, EEOC, Wage and Hour and Health laws.

. Ensures all brand standards are met to create a service culture that exceeds guests' expectations.

. Assists with the annual budget process and monitors the budget throughout the year.

Education and Experience

. Bachelor's degree in business administration, hotel and restaurant management or related field

. General manager or senior manager experience in a luxury five diamond/five-star hotel preferred

. Hospitality industry work experience that demonstrates progressive career growth

. Hilton Luxury Brand experience preferred but not required

Skills & Abilities

. Excellent verbal and written communication skills

. Strong leadership skills

. Attention to detail

. Financial savvy

. Proficient computer skills using Microsoft Office

. Ability to work a flexible schedule that includes evenings, weekends and holidays

Physical Requirements

. Ability to stand, walk, sit, talk, hear, reach, sit, grasp and perform repetitive motions

. Ability to push, pull, lift, carry or otherwise move up to 10 lbs.