Job Descriptions

It’s all on you. Whether or not the guests are happy and the teams are motivated is a direct result of how much fun you have as a TGI Fridays General Manager. In return, you can expect a competitive salary based on experience, quarterly bonuses, world class training, and a generous benefits package that is the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement. And, we hire fun people in every part of the bar and restaurant so your job will be far more enjoyable.

Be sure to ask your Recruiter about our many benefits!

TGI Fridays General Managers lead a team of Assistant Managers and Team Members in the execution of an excellent Guest experience. Your efforts have directly responsible for increasing Guest order counts, sales growth and brand health. To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met. To select, coach and develop Team Members. You set the tone for how fun everyone’s job is and how they celebrate each guest we serve.

Specific responsibilities of the General Manager include:

• Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 1–3 Managers and hourly Team Members; manages all profit and loss centers
• Executes on all brand standards through managing and coaching Team Members and Managers
• Interact with delivery services and guest ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction
• Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
• Identifies opportunities to drive sales, oversee implementation of local store marketing and national marketing promotions.
• Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience
• Identifies and develops high potential Team Members and Managers to fill future openings
• Provides ongoing and honest feedback, coaching and development to Managers and Team Members
• Evaluates performance fairly and frequently and holds Team Members accountable to results
• Creates a safe, clean and discrimination-free environment for all Managers and Team Members by ensuring all legal and company standards are met
• Respond to Guest service complaints, taking all appropriate actions to turn dissatisfied Guests into return Guests
• Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures
• Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork
• Approves disciplinary actions pertaining to termination
• Validates inventory per company standards
• Ensure proper security procedures are in place to protect Team Members and Company assets
• Cooking alongside Team Members for the entire shift
• Ensuring packaging of orders follows TGI Fridays standards as well as Local and State health and safety standards
• Must be able to follow TGI FRIDAYS and CDC Guidelines concerning any health crisis. Example Coronavirus
• Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and Togo packaging guidelines
• Complies with all food safety rules, laws, protocols, and standards
• Places expo-ready food packaged correctly using appropriate zoning standards
• Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product
• Keeps entire kitchen clean, stocked and sets up rotation
• Communicate ticket times and potential problems with proper coaching to staff
• Completes prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily
• Cleans and sanitizes throughout shift
• Ensures proper rotation of product. Labels, day dots and signs all products as necessary
• Keeps immediate supervisor promptly informed on all problems and unusual matters of significance. Takes prompt corrective action where necessary or suggest alternative courses of action
• Completes Truck order and any other deliveries on time
• Performs other duties and responsibilities as required or requested by supervisor
• Must love seeing guests return again and again because of the good work you do making the guest experience extraordinary

Requirements:

You have to love people. A TGI Fridays General Manager must possess superb communication and customer service skills necessary because you’re going to be connecting with a diverse customer base and motivating a top-performing team. Our ideal General Manager has a wealth of experience managing a restaurant and with a strong business acumen, managing P&L, budgets, and financial projections. And, a strong desire to be the best of the best in the service industry.

Specific requirements for the General Manager include:

• Minimum of 2 years of experience as a Restaurant KM or AGM
• Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions
• Knowledge of back-office systems to fulfill management functions
• Knowledge of Third-Party delivery order systems
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to lift up to 30 lbs
• Must be able to read and write English
• Must be able to hear well amongst loud background noise
• Must love the challenge of setting a high standard every day

TGI Friday's Inc. (the "employer") will consider qualified applicants with criminal conviction histories in a manner consistent with the Fair Chance Initiative for Hiring Ordinance.

General Manager

ROLE PURPOSE

To lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth. To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met. To select, coach and develop Team Members.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 36 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.

Aligns all behavior with the Credo and Values.

Executes on all brand standards through managing and coaching Team Members and Managers.

Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction.

Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.

Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.

Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions.

Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.

Identifies and develops high potential Team Members and Managers to fill future openings.

Provides ongoing and honest feedback, coaching and development to managers and Team Members.

Evaluates performance fairly and frequently and holds managers and Team Members accountable to results.

Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are met.

Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.

Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures.

Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).

Approves disciplinary actions pertaining to termination.

Validates inventory per company standards.

Ensure proper security procedures are in place to protect Team Members, Guests and Company assets.

KEY DECISIONS

Makes:

• Team Member hiring
• Team Member terminations
• Holds self and other accountable to Credo and Values
• Team Member wage increases, with input of Human Resources
• Employee relations issues. Partners with Employee Relations department and / or Director of Operations depending on severity
• Guest Relations decisions. Partners with Guest Relations department and / or Director of Operations depending on severityDECISIONS (contd)

Influences:

• Team Member promotion to Associate Manager
• Manager terminations
• Identifying opportunities and enacting plans to grow sales within the four walls of the restaurant
• Partners with the DO to create annual budget and sales projections

MEASURES OF SUCCESS

• Guest satisfaction and Guest complaints
• Revenue growth
• Controlling cost
• PACE
• Staffing Level and Staff Turnover
• Development and promotion of Team Members and Managers

QUALIFICATION REQUIREMENTS

• 4-year college degree preferred
• Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities
• Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
• Must be capable of performing all functions and meeting all qualification standards for all hourly positions
• Knowledge of P.O.S. system and the back office systems to fulfill management functions

Must be able to walk and stand during entire shift

Frequent bending and stooping required

Must be able to lift up to 30 lbs

Must be able to read and write English

Must be able to hear well amongst loud background noise

COMPETENCIES

• 
  AND SELECTING TALENT: Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams
• Proactively identifies strong candidates and sells Fridays in order to get the best talent on board.
• Identifies high potential within the team in order to maximize internal promotes
• Thinks strategically when making hiring decisions to get the right people in the right positions
• Identifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business
• Effectively identifies gaps in talent and assembles the right mix of people (internally and externally) on the team to complement individual and group strengths
• Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team
• Knows who top performers are and takes the necessary steps to engage and retain them

• 
  FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them to grow and succeed
• Provides guidance, direction and mentoring to help managers/Team Members reach their full potential
• Provides honest and upfront feedback that is specific, timely and action-oriented
• Uses relentless follow-up as a method of consistently encouraging and reinforcing effective performance
• Critically evaluates managers/Team Members unique developmental needs and builds plans to maximize strengths and improve weak areas.
• Identifies what managers/Team Members are doing well and provides positive reinforcement
• Delegates tasks and projects to managers/Team Members in order to help them learn new skills that can prepare them for the next level

• 
  AND INSPIRES OTHERS: Sets the example for the team by living the TGI Fridays credo and values; effectively influences and motivates them to reach goals
• Acts with integrity in all restaurant and personal dealings; demonstrates consistency in words and actions
• Demonstrates genuineness, openness, and approachability and consistently treats all Team Members and Guests with dignity and respect
• Effectively manages stress level during difficult situations
• Demonstrates the ability to understand and adjust leadership style to fit others needs
• Rallies and harnesses the energy within the restaurant by being present, upbeat and engaged
• Frequently and genuinely acknowledges and rewards strong performance
• Knows when to step back and allow others to lead the charge on team initiatives

• 
  ADAPTS AND MANAGES CHANGE: Keeps up with shifting business needs and embraces change in order to drive results
• Responds quickly to changing needs and adapts as necessary to meet new challenges
• Displays a positive, confident attitude for tackling new challenges and initiatives
• Builds support and commitment among Team Members by explaining purpose and goals around organizational initiatives
• Ensures that changes are fully integrated into operations and sustained over time
• Perseveres through resistance to change with positive influence and firm accountability

COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue

• Creates open dialogue within the team that results in greater clarity and understanding of goals and expectations
• Demonstrates effective listening by being available to Team Members and responding to needs and concerns
• Communicates the why behind important goals and initiatives to gain buy-in
• Respects the opinions of others; listens to comments and concerns with an open mind
• Holds frequent meetings where information is shared freely with managers and Team Members
• Takes advantage of opportunities to engage in one-on-one communication

• 
  EXECUTION: Sets performance standards and follows up relentlessly to ensure accountability for top quality results.
• Ensures 100% compliance with standard operating procedures
• Sets high standards and always looks to raise the bar
• Follows up to ensure disciplined execution of procedures and sustained results by consistently communicating expectations and measuring outcomes
• Delegates and follows up consistently in order to hold managers accountable
• Confronts sub-par performance directly and hold people accountable for making improvements
• Makes tough but necessary decisions in regards to discipline

• 
  FOR THE GUEST: Ensures that every action and decision leads to an exceptional Guest experience
• Models exemplary hospitality by engaging regularly with the Guests and interacting in a positive, sincere manner
• Encourages Team Members to focus efforts and attention on retaining Guests for repeat visits
• Effectively balances Guest needs with TGI Fridays business needs
• Utilizes unit performance data and Guest feedback to improve the Guest experience
• Shows awareness of Guest needs and expectations; prevents problems before they occur
• Follows up to ensure that Guest issues and complaints are addressed and resolved promptly
  

• FINANCIAL RESULTS: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results
• Analyzes financial profit and loss results, Guest satisfaction measures, and other key performance data
• Uses appropriate tools and resources to monitor locations performance and understands factors that affect success and growth
• Partners with the DO to devise strategies to grow the business at their location
• Establishes local brand visibility to drive sales, traffic, and return visits
• Displays critical insight into the key drivers of business success
• Makes financial needs an important consideration in plans and decisions

• 
  MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions
• Able to digest information quickly, boil it down, and identify relevant issues
• Finds root causes in order to develop workable solutions to problems
• Draws important connections and considers both short and long-term implications of decisions
• Right or wrong shows the willingness to make the call and accepts responsibility for decisions and results
• Evaluates various solutions to problems before taking action
• Acts quickly and decisively when needed based on the need and urgency of situation

Brand: TGI Fridays
Address: 5875 Wayzata Blvd St. Louis Park, MN - 55416
Property Description: 2686 - TGI Fridays
Property Number: 2686