Job description

DO YOU LOVE LEADING TEAMS IN A GROWING BUSINESS?

LOOK NO FURTHER!

A General Manager within our family of Brands in the collision repair industry is needed. We offer high-quality auto body repair services by combining advanced training, OEM-certifications, and the use of state-of-the-art equipment. By offering an exceptional health benefits package, 401(k), paid time off, generous employee referral program and relocation assistance, why look any further?

SUMMARY:

The General Manager oversees and assumes responsibility for various departments. The General Manager ensures profitability of each department, such as estimators, services and parts, auto body technicians, painters, and maintenance technicians. There should be constant adherence to company policies as well as making sure the employees follow all company policies and procedures. Sound like you? Apply today!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assumes full responsibility for center profit and loss (P&L) management, including following cash control and security procedures, managing supply and materials costs, managing staffing, and facilitating materials and supply ordering and management.

• Provides leadership, management, and oversight to all center personnel, including hiring, training, developing, coaching, and promoting team members, as well as managing compensation and discipline.

• Prepares and administers an annual operating budget for the body shop.

• Ensures all personnel and team members understand all key performance indicators (KPI’s) and are given the proper training and support to meet or exceed all KPI’s consistently.

• Establishes and maintains good working relationships with insurance adjusters.

• Establishes and maintains good working relationships with customers to encourage repeat and referral business.

• Monitors technicians' daily productivity reports and corresponding payroll records.

• Gives fair estimates on costs and time required for bodywork.

• Follows up on Vendor service and performance.

• Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.

• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

• Checks quality of completed work.

• Handles customer complaints immediately with a great sense of urgency.

• Prepares final billing for completed repair orders.

• Controls accounts receivables for body repair work.

• Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.

• Ensures that proper safety equipment is available and being used properly.

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

• Monitors the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.

• Keeps abreast of new equipment and tools available and recommends purchases.

• Attends managers' meetings.

• Maintains professional appearance.

QUALIFICATIONS:

• High School degree or equivalent experience required

• Bachelor’s Degree preferred but not required

• Valid Driver’s License

• Minimum of 3 years of management experience in the collision repair industry

• Excellent written and verbal communication skills

• Exceptional customer service skills

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cockeysville, MD 21030: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have valid I-CAR certification(s)?

Experience:

• Auto Collison Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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