Job description

General Manager

Job Description

At Griffin Hotel Management, the General Manager is the primary strategic business leader of the Hotel with responsibilities for all aspects of the operation to ensure optimum performance and continual improvement including (i) guest and associate satisfaction, (ii) human resources, (iii) financial performance, (iv) sales and revenue generation, (v) asset preservation, and (vi) delivering a return on investment for ownership. This position has full Profit and Loss (“P&L”) responsibilities and accountability. In addition, the General Manager serves as an ambassador to local businesses, government municipalities, community, and civic organizations.

The General Manager will promote an atmosphere of doing the right thing by modeling and communicating Griffin Hotel Management’s company mission, vision and values, and leading by example.

The General Manager is responsible for:

• The General Manager is responsible for demonstrating and promoting a 100% commitment to providing the best possible experience for hotel guests, customers, and team members. The General Manager is responsible for the development of the leadership team including (i) overseeing hiring, (ii) training, (iii) providing direction and motivation, (iv) ensuring a best-in-class hospitality experience.
• The General Manager communicates all policies and procedures to entire team. Conducts regular meetings to provide various information including communications, policy reviews, local property activities, goals, etc.
• Carries out management responsibilities in accordance with Griffin Hotel Management’s policies and procedures and applicable laws while successfully performing Manager on Duty (“MOD”) responsibilities, which include 24-hour availability to staff and guests as needed.
• Must meet or exceed productivity standards by effectively managing time along with the ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Develops strong guest and customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Exhibits a positive and involved team attitude to all departments and promotes positive team member relations through an environment that encourages open communication, trust, and mutual respect with all team members for the best overall performance of the hotel.
• The experience and ability to manage a team through delegation and feedback.
• The ability to expand responsibilities, suggest improvement and collaborate with others to generate ideas and improve processes.
• Strong communication, organization, problem-solving, follow-up and telephone skills.
• Monitor and maintain the safety and security procedures and policies of the hotel.
• Maintain compliance with brand programs and standards when applicable.
• Work with Director of Sales / Hotel Sales Leader to manage all sales activities of the Hotel and meeting revenue objectives.
• Execute sales calls as outlined by Griffin Hotel Management.
• In conjunction with the Director of Sales, identify and seek out and solicit potential business in local market by serving existing customers while qualifying and developing new opportunities.
• As General Manager maintain relationships with local companies and key decision makers/influencers to increase top-line revenue.
• Responsible for the coordination and implementation of the sales and marketing plan.
• Assists with the development of hotel financial strategies in association with Griffin Hotel Management, corporate team and financial controller by estimating, forecasting and anticipating trends and variances, aligning monetary resources and executing action plans.
• Conducts monthly inventories of supplies and equipment. Ensure purchase made are within budget and by approved vendors.
• Manage labor standards and property level expenses to achieve maximum flow through to bottom line profit.
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
• Promotes 100% guest satisfaction throughout Hotel while ensuring all guest related issues are resolved in a manner consistent with Griffin Hotel Management’s goals and objectives.
• Recruit, train, coach and motivate team members.
• Regularly inspect and document repairs and cleanliness of Hotel with Chief Engineer, Executive Housekeeper and Operations Leadership to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
• Provides other relief or back-up duties as needed at the Hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the Hotel.
• Performs other duties as assigned.

The General Manager requirements

• Bachelor’s degree in business, hotel/restaurant management or a related field, or appropriate combination of education and experience to support on the job effectiveness.
• A minimum of 5 years previous hotel rooms division operations leadership experience in a lifestyle, boutique or branded property.
• Knowledge of the local market is preferred
• Solid understanding of hotel rooms division execution (Front Office / Guest Services and/or Housekeeping) with a proven track record of consistent success, ability to increase guest satisfaction while controlling departmental operational costs.
• Exceptional verbal and written communication skills.
• Ability to connect quickly and effortlessly with team members and guests.
• Self-starter, Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications, and related programs.
• Exceptional service orientation, with keen ability to focus and deliver on guest needs.
• Reliable and responsible character, with exceptional follow up and attention to detail.
• Proactive approach, with exceptional problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
• Ability to work effectively as an independent contributor, and as a part of a collaborative team along with the ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
• Flexibility and availability to work extended or irregular hours to include nights, weekends and holidays.
• Ability to provide reliable transportation along with the ability to travel sporadically on behalf of the hotel and/or management company.

Griffin Hotel Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Griffin Hotel Management does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Hotel experience: 2 years (Required)

Work Location: In person

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