Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

The General Manager (GM) is responsible for the leadership structure and driving the development of people, culture, and overall environment of the hotel. With proven history of hotel success, the GM ensures the effective and efficient operation of the building and is ultimately responsible for achieving guest satisfaction targets, brand standard execution and positive financial performance. In addition to hiring, training and directing new staff, the GM works closely with the local community to establish close relationships and build support for the hotel.

Essential Functions

• Responsible for the effective operation of all departments of the hotel and delivering high quality service to guests and associates.
• Develops strategies to improve operating efficiencies.
• Completes a daily walk through/inspects the interior and exterior of the hotel, and fixes any deficiencies.
• Takes appropriate steps to ensure facilities meet standards.
• Uses designated reports to drive revenue and profit, such as arrivals/departures, historical information, VIPs, and related information.
• Controls staff payroll costs, approves schedules based on forecasted numbers, reviews, and approves weekly staff schedules, and monitors staffing levels on a daily basis.
• Maintains professional relationships with outside vendors and contacts.
• Maintains effective, positive, and timely communication at all levels within the hotel, with brand representatives, Sherman management, community partners, and guests/clients.
• Implements and adheres to all brand standards and initiatives.
• Ensures compliance with all brand quality assurance audits.
• Keeps department management teams focused and in line with corporate culture, business goals, and initiatives.
• Prepares reports as requested to evaluate work activities and improve management decision-making.
• Ensures full compliance to the Hotel operating controls, SOPs, policies, procedures, and service standards.
• Meets targeted goal of being on Top 25% of the brand.
• Identifies potential obstacles to exemplary service.
• Uses available tools and knowledge to implement ideas to maximize guest satisfaction.
• Completes other tasks and duties as assigned based on business needs.

Minimum Requirements

• Bachelor’s degree or equivalent experience required; emphasis in Hospitality or Business strongly preferred.
• Five years of experience as a General Manager with a reputable/national brand required; experience with Sherman brands strongly preferred.
• Knowledge of the geographic area is preferred, or demonstrated ability/process for learning new geographic areas is required.
• Significant management expertise in front office, yield management, and housekeeping.
• Working knowledge of Food & Beverage Operations, including limited-service restaurant, lounge, market, and banquets.
• Demonstrated ability to provide direction to DOSM/Sales team to maximize revenue is required.
• Proven track record of great guest services scores, meeting brand standards, and solid business references required.
• A solid understanding of profit and loss statements, as well as the ability to create, and adhere to an annual budget required.
• Proficiency in Word, Excel, Outlook PowerPoint, and POS Systems.
• Must have excellent verbal, written, and presentation skills; Ability to communicate effectively with community partners, vendors, external parties, and across internal divisions.
• A passion for the mission, vision, and values of Sherman Associates.

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
• Pet insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com