Job description

Alive and Well is an integrative wellness center and functional medicine clinic. We offer a wide variety of health services, including functional medicine consultations, in-depth lab testing, spa services, holistic therapies, IV vitamin therapy, hyperbaric therapy, and compounding pharmacy that includes a wide range of pharmaceutical grade supplements.

Headquartered in Austin, we are building a new facility in the luxury high-rise development "The Terminal" in the Turtle Creek / Highland Park neighborhood in Dallas, to be completed in the Fall of 2023.

We are seeking an experienced General Manager for the Wellness Center. This individual will exude extraordinary leadership skills and feel confident and heartfelt in their ability to lead an exceptional Hospitality team. Our environment is one that is transformative, healing, and empowering to our guests' well-being. The General Manager will be integral in continuing to set this tone for the full facility.

This candidate will have a strong ability to multi-task, oversee, organize, strategize, and manage day-to-day operations. The ideal candidate is adept at both relationship building with guests and managing operational details of a bustling facility.

Responsibilities:

• Support a guest experience that is of high excellence and authentic compassion
• Bring a consistent awareness to the Core Values of Alive and Well and attempt to live them as a role model and leader
• Collaborate with Hospitality and Spa assistant managers on hiring, training and performance reviews
• Support and offer feedback to Hospitality and Spa staff as needed through group or one-on-one meetings
• The ability to be highly organized and anticipate the needs of the center including guests and staff
• Oversee operational needs within the wellness center related to facilities, holistic therapies, spa services, housekeeping, and the general needs of the center
• Oversee the IV Vitamin procedures and protocols. Strategize on training and hiring with the lead nurse
• Ensure that the staffing schedule is smooth and well organized based on the needs of the day / week
• Coordinate special events for IV Vitamin Therapy as they arise along with Asst managers
• Coordinate / lead quarterly Hospitality meetings
• Understand and function effortlessly the company’s software systems (training will be provided): Mind Body and Cerbo
• Demonstrate the ability to think creatively and offer ideas on how best to support memberships, new initiatives and monthly marketing promotions
• Creating quarterly goals for the Wellness Center that focus on both staff, the guest experience, and financial targets
• Attend weekly Leadership Meetings with the CEO and other company executives
• Interface and collaborate with other department managers on how best to support the flow of the center and teams.
• Support Assistant Managers in ensuring that HR functions are taken care of within the team

Qualifications:

• Bachelor’s degree or equivalent experience in a Health and Wellness field or within the Hospitality industry
• 3 + years of experience in a leadership capacity and the ability to manage an exceptional team of talent, skill and heart
• Proven track record of managing a team in a hospitality or spa management role
• Innovative and creative in ideas and inspiration that can elevate the center
• Exceptional communication skills and the ability to stay present with staff and guests when multi-tasking

Salary: $80,000-$100,000 based on experience

Benefits:

• Health Insurance at 90 days
• 15 days Paid Time Off
• Complementary IV therapy and vitamin shots
• Complementary LED Red Light Therapy, Infrared Saunas, Cold Plunge
• Discounted spa services (facial, massage, acupuncture)
• Discounted prescription medication and supplements

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Experience level:

• 7 years

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75205: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 7 years (Preferred)

Work Location: In person

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