Be A Part of Our Passionate & Committed Team!

Who this Job Will Appeal To

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

The right candidate will be detail oriented with excellent organizational skills, have the ability to make quick decisions, and problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards. The Front Office Manager is responsible for effectively leading and motivating associates, maintain departmental training/development and strict adherence to all Marriott and Waterford Hotel Group guest service standards.

The Front Office Manager is responsible for overseeing all front office associates and direct guest relations, which includes Guest Service Agents, At your Service, Night Audit & Bell staff.

Schedule

This is not a Monday thru Friday job, in fact it requires a flexible schedule that includes weekends, holidays and nights, but it is for you if you love people and have the right attitude!

Job Requirements

• Ideal candidate must have at least 2-3 years Hotel Front Desk experience.
• Ability to promote and maintain a positive, productive work environment for all associates
• Detail oriented with emphasis on continuous process improvement
• Ability to distribute any and all information effectively, based on from other departments to the front office team to execute
• Ability to work independently within a framework
• Provide exceptional service to all hotel guests
• Acting Manager on duty as needed
• You must be able to pass a thorough background check as well as be drug free.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

EOE/M/F/D/V