Description

This position may also be known as Front Desk Agent!

A Front Office Host is responsible for greeting guests upon arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. This position may also be required to assist with valeting of guest vehicles as required to assist Guest Services. A Host also plays the important role of ensuring that guest departures are a smooth process by taking the opportunity to address any guest issues or concerns they may have had during their stay.

Qualifications

• Strong communication skills.
• Previous experience in a customer service role required.
• Detail-oriented.
• Comfortable with technology and good computer skills.
• Ability to handle basic financial transactions.
• Professional appearance and demeanor required.

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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in jobs: whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Ruffin Riverfront Hotel, LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.