Job description

Our body shop is looking for a full-time Front Office/CSR to join our Team. We are a busy shop and need someone who can keep up with our fast-paced environment.

Duties, skills, and requirements include but are not limited to the following:

• Reports/check in with the Manager as necessary on updates for customers or tasks assigned.
• Assist customers i.e. checking them in with their estimator for pickups/drop offs/estimates, taking payments, etc.
• Assist estimators daily by preparing folders and paperwork, transferring clients, searching for documents, etc.
• Look up customer information on management systems as needed.
• Upload/Scan/Email customer information, payments, invoices, etc. to various programs as needed.
• Produce Repair Orders and Purchase Orders when needed.
• Answer phones and transfer clients to appropriate line quickly and efficiently.
• Make sure office supplies are stocked and work areas kept clean.
• Check cash drawer and cash logs are accurate before closing shop and email documentation to appropriate persons.
• Perform other tasks as assigned.

Requirements:

• High school or equivalent (Preferred)
• Strong clerical skills and preferred experience in the automotive industry.
• Attention to detail and customer satisfaction.
• Outstanding communication skills through verbal, written, and professional body language.
• Great attitude with a high-energy personality.
• Excellent customer service skills.
• Self-starter and self-motivated.
• Clean DMV record and current Driver’s License
• Work authorization: United States (Required)

***Pay based on experience – starting at $17.00 per hour***

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person

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