Job description
A person committed to good business practices for the organization while dentists and hygienists focus on providing dental care. Engaged in helping grow an energetic and positive environment. Someone comfortable with discussing finances with patients, and has a clear understanding of customer service, and the importance of a positive patient experience.
The Front Office Assistant's responsibilities are centered around patient experience, productive scheduling, effective communication, financial fluency, and having a business-centric mindset:
Essential Duties and Responsibilities:
The Front Office Assistant's responsibilities are centered around patient experience, productive scheduling, effective communication, financial fluency, and having a business-centric mindset:
Essential Duties and Responsibilities:
- Patient scheduling, registration, financial counseling, billing and collection, data entry and processing, and cash posting;
- Promoting excellent customer service by all levels of the staff;
- Executes all filing and organizational systems for the practice;
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences;
- Understanding of dental insurance policies, EOB, claims, pre-determinations, revenue cycle management, and verifications;
- Proficient at presenting treatment plans;
- Run and interpret business reports.
Requirements:
- Skill in using healthcare software and computer systems;
- Knowledge of maintaining supplies and equipment for the medical setting;
- Multitasking skills;
- Problem-solving skills;
- Professional communication and presentation skills, including face-to-face, email, telephone, and video conference;
- Knowledge of continuous process improvement concepts and practices;
- Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
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