Job description

Front of House Shift Leader - 1432 Massachusetts Ave

Cambridge, MA

Description

OTTO ( [òt-to] /'o:tto/, meaning: eight) is not just your average neighborhood pizza shop, it is a home to artists, innovators, visionaries and food connoisseurs turning the ordinary Italian pie into an extraordinary experience! Our mission is to revolutionize pizza and create memories worth sharing! In addition to being part of a creative, friendly team OTTO employees are truly valued and have access to free meals while on shift, flexible schedules and a full benefits package for all full – time individuals.

COVID-19 CONSIDERATIONS

During these times, we are committed to doing everything we can to maintain a safe and healthy workplace. OTTO highly recommends all employees receive the COVID-19 vaccination. If unvaccinated, OTTO requires masks are worn while working and visiting our shops. Employees are required to answer Daily Wellness Questions before reporting to work and we continue with frequent cleaning and handwashing. OTTO adheres to all CDC and local health department requirements.

POSITION SUMMARY

As a Front of House (FOH) Shift Leader you will be responsible for supporting all FOH roles as well as assisting the general manager with the overall operation of the FOH portion of the restaurant. This role serves to provide quality customer service to customers through the daily management, coaching, counselling, training and problem solving for the FOH employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following

• Support all FOH roles; be a knowledgeable expert of each and perform when needed (Host, Busser, Cashier, Bartender, Server, Phones).
• Assist with the training of new and existing FOH employees.
• Manage the FOH employees including delegating responsibilities on shift.
• Ensure the FOH restaurant is a clean facility at all times.
• Assist with Bartending Shifts when needed.
• Assist in problem solving when issues occur in the FOH.
• Interact with guests in a fast/friendly manner for the entirety of their stay.
• Maintain current knowledge of the food preparation and ingredients for all menu items.
• Answer all questions regarding the menu.
• Remain knowledgeable on the Foodtec POS.
• Perform cleaning side work; ensures that the dining room is a clean and neat area for guests.
• Comply with established sanitation standards, safety, personal hygiene and health standards.
• Perform opening and closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for morning shift, end of day reports, deposits as needed, and other cash handling responsibilities.
• Complete all service paperwork as required.
• Maintain a clean and neat appearance; comply with company dress policy.
• Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Ability to read and comprehend labels, directions, menus, safety documents, and other work-related documents.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within time frame of standard policies and procedures.
• Ability to multi-task and prioritize in a busy, fast-growth environment.
• Ability to work well on a team.
• Ability to take and give direction when needed.
• Ability to pay attention to detail.
• Strong verbal communication required.
• Willingness to work days, evenings and weekends as required.
• Excellent customer service REQUIRED.
• Ability to complete and pass the ServSafe course as/if directed by GM.
• Open availability MUST.
• Must meet state age requirements when serving/selling alcohol.

Job type: Full time

Salary: $17.00 - $18.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Benefits:

• Employee discount
• Health insurance

Experience level:

• 2 years

Restaurant type:

• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 12 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Cambridge, MA 02138: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: One location

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