Who we are:

At Chick-fil-A Hamilton Marketplace, being a team member is more than just a job; it's an opportunity for people of all ages and backgrounds to learn life and business skills. In our restaurant, you will work alongside the Owner/Operator and the entire leadership team who will not only teach the skills necessary to create our "Remarkable" food and renowned customer experience, but are fully dedicated to directly leading our teams and helping you develop your future and achieve your goals. Leaders are made here at the Chick-fil-A Hamilton Marketplace. If you want to work in a small team led by professionals with decades of experience in large corporations, small businesses, and the military, then join our team!

Position Type: Full-time - available to work a minimum of 40 hours a week with Saturday availability

Pay Range (Depending on Experience and Performance): $18-$20 an Hour

Our Leadership Team Benefits:

• Paid training
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) matching
• Paid time off
• Life Insurance
• Flexible schedule with day and night hours
• Sundays off
• Opportunities for individual growth
• Career advancement & management opportunities
• Team outings throughout the year
• Scholarship opportunities up to $2,500 per year
• Free meals on scheduled days
• Flexible scheduling
• Health Benefit Contribution
• Opportunity for tuition reimbursement for college

Leadership Positions Include (Depending on experience and skills):

• Shift Leader
• Team Leader
• Manager
• Director

Duties and Responsibilities:

• Oversee a particular function of the restaurant while working your scheduled shift
• Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience
• Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures
• Facilitate Shift Management - breaks, communication, call-off management, reward & recognition, discipline et. al.
• Consistently coach and mentor team members around established procedures and best practices
• Empower, encourage and provide feedback to team members on a daily basis
• Greeting and serving guests with enthusiasm, courtesy, and hospitality
• Preparing & packaging food orders for catering, drive-thru, and/or in store
• Must love to smile and connect with people
• Assist leadership in executing opening or closing procedures
• Ensure all team members on shift are aware of plan for the day
• Provide training and coaching to team members in how to present food to guest with neatness and attractiveness
• Appropriately handle all customer issues and play a positive role in customer recovery
• Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
• Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, daily report(s)
• Stock front counter, drive-thru and/or dining room inventory as needed
• Keep the front counter, drive-thru, dining room, and/or restrooms neat, clean, and orderly at all times
• Complete all opening or closing tasks as assigned
• Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 9 hours and lifting up to 50lbs
• Model and support clear communications between the front counter and kitchen teams
• Demonstrate knowledge of the brand and menu items
• Follow all food and physical safety procedures
• Read, understand and comply with all parts of the Team Member Handbook
• Understand all aspects of Second Mile Service, Operational Excellence and Creating Emotional Connections
• Available to work a minimum of 40 hours a week with Saturday availability (as well as opening / closing shift availability)

Required Skills:

• Prior experience in a similar role with proven results in excellence and leadership
• Proven ability to lead in quick paced environments as part of a team
• Loves serving and help others
• Ability to multitask
• Ability to work at a quick, yet efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude
• Outgoing and fun
• Results oriented
• Hard working
• Honest
• Dependable
• Customer service-oriented
• Ability to communicate effectively with guest and fellow team members
• A proven leaded with a track-record of achievement
• Desire for ongoing training/education
• Proven history of consistently performing at a high level
• Competency in assigned area of responsibility
• Lead the business to achieve labor/food cost targets and speed of service goals

REQUIREMENTS

At Chick-fil-A Hamilton Marketplace, being a team member is more than just a job; it's an opportunity for people of all ages and backgrounds to learn life and business skills. In our restaurant, you will work alongside the Owner/Operator and the entire leadership team who will not only teach the skills necessary to create our "Remarkable" food and renowned customer experience, but are fully dedicated to directly leading our teams and helping you develop your future and achieve your goals. Leaders are made here at the Chick-fil-A Hamilton Marketplace. If you want to work in a small team led by professionals with decades of experience in large corporations, small businesses, and the military, then join our team!