Job description

Learn more at https://www.nhten.com/

TEN is our fine dining restaurant and lounge located inside the historic Northern Hotel. We are known for our award winning wine list and have been rated one of the top bourbon bars in America. Serving innovative, modern, Montana cuisine with fresh, regionally sourced flavors, TEN's menu offers a variety of options including scallops and foie gras, hand cut steaks, local trout, and house made pasta.

Join a growing team of forward-thinking food and wine experts working to redefine the future of food and wine in Montana.

Job Summary

This hybrid position directs the TEN wine program and manages the front of house. This leader will employ their extensive wine knowledge to educate our service staff, drive sales, and promote a local following for the restaurant as Billings destination for fine wine. As FOH manager, they will ensure guests are served in a manner that meets the standards set by the restaurant. Maintaining a positive attitude, this leader solves problems, motivates the team to work together, and promotes safety.

Summary of Essential Job Functions

FOH Manager Duties & Responsibilities

% Functions

Service: Ensure guests are served in a manner that meets the standards set by the restaurant. Supervise the cleanliness and upkeep of the dining room, lounge, and any other guest contact area. Interact with tables and take point on helping upset guests.

20%

Know the Patrons

• Remember regular guests and memorize/document their preferences.
• Understand the palates of the frequent clientele. Keep stocks of regulars' preferred wines/drinks and favorites.

15%

Work with the Chef:

• Work closely with the Chef to understand the food. Taste everything on the menu and be aware of changes made to the food menu.
• Build and curate a list that matches the food or give spur-of-the-moment suggestions to the guest at the table
• Know what wines will match each dish and explain to the guest why it works well.

10%

Supervisory: Schedule service staff; provide training, set clear job expectations, coach, and provide performance feedback to workers when they fail to meet standards. Lead by example with professionalism in keeping with our company values: Connect, Empathize, Respect.

30%

Staffing: Oversee the interview and hiring process for all Front of House. Direct, and actively participate in the training of service staff.

15%

Kitchen: Ensure servers are being respectful of Chef and the kitchen staff, and ensure servers are following protocols for special requests. Promote a friendly relationship with Kitchen/BOH.

10%

Competency

Sales, Practical Leadership; Attention to Detail; Positivity; Time Management; Communication; Problem Solving; Multitasking

Minimum Qualifications and Experience

3-5 years restaurant management experience. High School Diploma or equivalent.

Preferred Qualifications and Experience

Certified Level 2 Sommelier through the Court of Masters or WSET level 3.

(Connect) Create a Comfortable and Pleasant Environment

The atmosphere in the restaurant and lounge should be enjoyable for all involved. You need to be approachable and have clear communication with everyone on the TEN team. When your team is open, friendly, and happy, it will show through their interactions with guests and job performance.

(Empathize) Stay Calm

Mistakes and accidents are bound to happen in every workplace, especially in a restaurant. Things are dropped, orders are incorrect, and both employees and guests are upset. Remain calm and collected. Empathize with your team members when they make mistakes or are frustrated with a situation. You need to think quickly, accept criticism, and maintain a calm demeanor. It can be frustrating to deal with disgruntled guests. If we empathize with their frustrations, it helps us respond well and maintain the reputation and order of our restaurant.

(Respect) Be Professional and Appropriate

Set the expectation for your employees to be respectful of each other, equipment, and leadership. Maintain a professional demeanor and always use appropriate language. While you do want to be friendly with both guests and employees, there are certain lines that should not be crossed. Manager -subordinate relationships should be friendly but focused primarily on work and job performance.

Work Setting

• Environment: Medium Work; Indoor
• Physical Demands: Walking, Stair Climbing, Bending, Lifting, Carrying, Pushing/Pulling, Reaching Overhead/Below; Ability to lift up to 50 pounds independently.
• Traveling: 0%

Authorization and Disclaimer

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Northern is an equal opportunity employer that stand by the policy to provide an equal employment opportunity and to not unlawfully discriminate based upon an individual's race, color, national origin, ancestry, religion, sex, age, veteran status, disability, genetic information, or other characteristics protected by law except where the reasonable demands of the job require a distinction to be made.

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