Job description

The Concierge plays a very important role in the organization by providing excellent resident services.

This position requires excellent customer service skills, someone who goes above and beyond to get what a resident needs on a daily basis.

This position requires minimal supervision, exercising independent judgment, executing and developing solutions to problems, and diplomatically implementing decisions made by management. Day-to-day responsibilities of the Concierge will vary depending on the needs of the residents.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Effectively provide excellent resident services through day-to-day interaction and correspondence with residents.
• Receive and distribute mail and packages
• log in resident to parking and mail systems
• Serve as first point of contact for residents and potential residents, while effectively directing individuals to the appropriate resources.
• Handle telephone calls and inquiries in a timely and professional manner.
• Handle and resolve resident complaints in a professional and timely manner.
• Route and convey important information to other staff members accurately, both orally and in writing.
• Assist residents with the completion of work orders.
• Establishes personal work priorities and action steps to complete duties and responsibilities, projects, etc.
• Represent Pinnacle International and the community in a professional manner. Maintain a positive businesslike attitude in person and on the telephone. Dress in a neat, clean, professional manner and adhere to appropriate grooming.
• Adhere to Fair Housing Policies.

Weekends required

2 Shifts vary 7am - 4pm and 3pm - 12am

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 3 years (Preferred)
• Front Desk: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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