Job description

Customer Service Representative at The Westboro Tennis and Swim Club

Position Title: Front Desk Representative

Reports To: Front Desk Supervisor

Classification: Permanent Part-Time: (12-15 hours a week including a weekend shift and opening shift)

Westboro Tennis and Swim Club is a full service private club that offers a variety of programs and clinics in tennis, swim and fitness. Serving the community for over 50 years, we truly have something for everyone.

As a front desk representative you’ll be responsible for engaging with members and guests on behalf of WTSC. Your duties will include answering incoming phone calls, staying updated on all activities happening around the club, checking in members and guests, and creating lasting relationships with members through excellent customer service. You will also be working with a great team at the front desk. As a member of the FD Staff you will receive a free full service membership and 20% employee discount on club services and the pro shop. Ideal candidate would be able to open the club two weekday morning’s, morning shifts begin at 5:45am, as well as work a weekend shift and some holidays.

This is a permanent part time position, not seasonal.

Job Responsibilities:

· Greet all members, prospective members and guests

. Check in all members and guests in accordance with company procedures

· Answer phones in a courteous, helpful and professional manner. Assist callers with a variety of questions.

· Respond to member questions and concerns in a timely and professional manner and elevate to a Manager as needed.

· Facilitate payment of member services

· Keen knowledge of the club facility, all services and schedules

· Maintain a clean and organized work area

· Opening and closing procedures

· Other duties as assigned

Qualifications/Requirements:

· Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

· Upbeat and positive attitude

· Customer service background preferred

· Punctuality and reliability is a must

Classification: Part-Time: (12-15 hours a week including a weekend shift)

Job Type: Part-time

Pay: $15.00 per hour

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Application Question(s):

• Do you have a valid driver's license and reliable transportation to Westborough, MA?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

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