Job description

We are looking for a full-time Guest Service Representative or Front Desk at the Knights Inn East Grand Rapids

-Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.-Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Prepare for setting up coffee and tea supplies.
- Clean and maintain lobby and common areas, such as restocking supplies
- Date-stamp, sort, and rack incoming mail and messages.
- Required to lift 30lbs Skills- Able to confirm customers' credit, and establish how the customer will pay
- Demonstrated ability to review accounts and charges with guests for the period of the check out procedure
- Extremely capable of answering inquiries related to hotel services, registration of guests, and shopping, dining, leisure, and travel directions
- Knowledge of advising housekeeping staff when rooms are ready for cleaning
- Excellent verbal and written communication skills
- Other duties may be assigned

Dedicated and careful--high level of accuracy and attention to detail

- Fluent in English
- Computer: MS Word, Excel, Outlook and PowerPoint

Experience
- 6 months to 1 years experience in the Hotel industry PLEASE EMAIL YOUR RESUME
Experience preferred, but not required.

Please come in to fill out an application, and/or or call with any questions!

We would prefer the applications filled out on-site, but we will accept applications via email, if needed!

Contact between 8 AM to 4 PM.

Job Type: Full-time

Weekends and holidays are mandatory!

Salary: Will discuss upon experience.

Required experience: Hospitality Experience: 1 year

Required education: High school or equivalent

Required language: English

Knights Inn East Grand Rapids
3524 28th South East
Grand Rapids , Michigan 49512
(616) 323-3000

Job Type: Full-time

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.