Job description

About us

Helena Health Club is a small business in Helena, AL. We are professional, agile and customer-centric.

Our work environment includes:

• Casual work attire
• Relaxed atmosphere

We are looking for a friendly and energetic Front Desk Associate to join our team and provide exceptional customer service to our current members as well as prospects seeking to join our Club.

The successful candidate will be responsible for greeting customers, answering phones, providing gym tours, and providing information about the HHC. The ideal candidate would have a passion for helping individuals reach their goals and solve thier issues. It's a laid back, fun environment, but they do take their roles and responsibilities seriously.

The ideal candidate will have excellent communication skills and a friendly demeanor, as well as the ability to multitask in a fast-paced environment. We are looking for someone who is organized and detail-oriented, with a commitment to providing the best possible customer experience.

Responsibilities:

• Greet and welcome members and guests upon arrival.
• Answer questions about the Helena Health Club and its services.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Assist with new membership sign-up process.
• Handle appointment bookings, membership questions, and billing.
• Process payments and update billing information.
• Keep records of guest information.
• Communicate information to other team members.
• Engage with members and guest.
• Take prospective members on tours of the facility.
• Assist in maintaining the cleanliness and organization of the facility.
• Daily cleaning.

Other:

• Customer service background preferred.
• A passion for fitness and health and knowledge on how to use equipment at the basic level would be advantageous.
• Basic computer proficiency skills.
• MUST be reliable and punctual.
• Must be able to occasionally lift up to 50 lbs
• Regular exposure to various cleaning products and contained chemicals.
• Flexible in roles and responsibilities

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Helena, AL 35080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Health club & gym management: 1 year (Preferred)

Work Location: In person

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