Job description

FRONT DESK AGENT

SUMMARY: Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests. The qualified candidate must be 21 and have a OLCC card or able to get an OLCC card.

ESSENTIAL FUNCTIONS:

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Register guests to the proper accommodations upon arrival.

• Make, change, or cancel guest’s reservations at their request.
• Accommodate guest with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Regular and reliable attendance and punctuality are essential functions of this position
• Consistently at work and on time, follows instructions and accepts feedback.
• Complete other duties as assigned by supervisor to include cross training.PHYSICAL

DESCRIPTION: Constantly standing at the Front Desk on tile or carpet. Constant repetitive motions of stooping (bending at the waist), twisting
(knees, waist and neck), and crouching (bending at the knees). Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

WORKING
CONDITIONS: Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise. Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.

MINIMUM QUALIFICATIONS:

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Customer service experience necessary.

• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass criminal background check.SUCCESS FACTORS:

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Effectively and accurately check guests in and out.

• Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
• Follow all safety procedures.
• Ensure kind and courteous behavior towards coworkers.
• Communicate effectively both written and verbal with the public and other team members.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.At Mereté, we are committed to establishing a supportive and welcoming workplace environment

where bias is acknowledged and overcome and where all associates feel welcomed and
supported. We value and develop people from all backgrounds and, experiences, leading us to
better serve our guests, associates, and community.

Mereté is an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to status as a protected veteran or a qualified individual with a
disability, or other protected status, such as race, religion, color, national origin, sex, sexual
orientation, gender identity or age.

Location: 3443 Hutton Street, Springfield, OR 97477

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Work Location: In person

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