Job description
Full Job Description
The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout while maximizing room revenue and occupancy.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Know emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist quickly and efficiently.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Experience:
- Hotel experience: 1 year (Required)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: One location
Job Type: Full-time
Pay: $12.00 - $13.50 per hour
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- New Braunfels, TX 78130: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
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