Job description

Courtyard by Marriott DFW Airport South in Irving, TX is hiring for an Experienced Weekend Night Auditor/Overnight Front Desk.

Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, cash and credit card transactions for the ending day.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

· Perform quality assurance (QA) requirements for department.

· Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.

· Remain highly visible and readily available for guests at all times.

· Assist team with training, supplies and support in order to consistently provide Brand quality service.

· Take initiative to offer assistance or answer questions throughout the hotel.

· Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.

· Program wakeup calls.

· Post and balance all phone calls and restaurant paper work.

· Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.

· Prepare and balance flash report and fax as needed to owners and corporate office.

· Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.

· Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.

· Verify room status with housekeeping report.

· May be responsible for the setup and breakdown of the meeting room(s).

· Thoroughly understand and implement the Brand service culture.

· Perform all shift checklist responsibilities.

· Support team members to ensure the team’s entire workload is completed daily.

· Perform other duties as required.

This shift is extremely pertinent to hotel operations, so the ideal candidate must be extremely reliable and available for their scheduled shifts.

Please stop by Courtyard by Marriott at 2280 Valley View Lane Irving, TX to fill out an application, and/or submit your resume today!!!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Irving, TX 75062: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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