Job description
Job Description
Position Title: Fraud Risk Analyst I
Reports To: Fraud Supervisor
Department: Fraud
Compensation Grade: Grade 5
FLSA Status: Non-Exempt
Purpose: The Fraud Risk Analyst I provides support to the Fraud Department activities which include review of required reports and documentation, dispute processing, and fraud monitoring across all systems supporting these functions. This position also analyzes and prepares fraud related research and identifies and mitigates new risks through investigations.
Supervisory Responsibilities:
Degree of Supervision Received: Moderate
- Supervision Received (title): Fraud Supervisor
Degree of Supervision Given: None
Supervision Given to (Titles): N/A
Essential Functions:
- Reviews transaction monitoring alerts for fraudulent or unusual activity utilizing various systems, and recommends the alerts be escalated to case or cleared. Direct customer outreach for numerous alerts is required.
- Monitors daily reports across multiple systems and fields incoming calls from customers and business units to identify and report fraudulent activity across Bank channels, such as online banking, mobile check deposit, etc.
- Investigates escalated alerts and manually created cases (e.g., business unit referrals, negative news, vendor reports, etc.) for fraudulent or suspicious activity. Takes appropriate actions based on findings (e.g., referral of suspicious activity to BSA, restriction/closure of customer accounts/access, etc.). Direct customer outreach for cases is required.
- Reviews unauthorized and authorized dispute documentation and processes charge backs regarding debit card and electronic transfer disputes in accordance with Federal Banking Regulation E.
- Tracks and maintains departmental spreadsheets reflecting fraud reported risk and trend data for Management review.
- Works directly with Branch staff and other business units to report and resolve fraud related matters to include elder abuse referrals, identity theft reports, check verifications and unusual transaction activity.
- Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
- This job description is not exhaustive. The Fraud Risk Analyst I may be required to perform other duties as assigned.
Job Related Qualifications – Education and Prior Experience:
Required:
- Education: Bachelor’s Degree
- Prior Experience: 1+ years of anti-fraud experience in the financial services sector
-OR-
Required:
- Education: Associate Degree
- Prior Experience: 2+ years of anti-fraud experience in the financial services sector
- Licenses or Accreditation: Any required licenses or accreditation required
-OR-
Required:
- Education: High School Diploma
- Prior Experience: 3+ years of anti-fraud experience in the financial services sector
- Licenses or Accreditation: Any required licenses or accreditation required
Preferred:
- Education: Bachelor’s Degree
- Prior Experience: 2+ years of anti-fraud experience in the financial services sector
- Licenses or Accreditation: Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Fraud Professional (CAFP), or other Anti-Fraud Certifications
Competencies:
- Strong knowledge of and ability to learn emerging fraud trends and tactics.
- Strong written and verbal communication skills with ability to convey information to all levels of staff and customers.
- Strong organizational skills with the ability to manage multiple priorities and meet established deadlines.
- Ability to respond quickly and effectively to issues involving high dollar or high-volume fraudulent transactions, irate customers, robberies, complaints and law enforcement interaction.
- Ability to identify trends, interpret data and apply to workflows.
- Possess a high level of attention to detail.
- Proficient with Microsoft applications with the ability to learn and utilize new and existing banking software applications; Ability to utilize the internet to conduct searches related to responsibilities.
Physical Requirements:
- Able to regularly sit for prolonged periods of time.
- Extensive computer usage is required.
Five Star Bank and affiliate companies are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Five Star Bank and affiliate companies are committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at (585) 786-4344, or (585) 786-1417 or 585-498-7565.
Note: At a later stage in the application process, applicants may be required to provide information about their criminal conviction history, if any, and to authorize the procurement of a consumer report that will contain, among other things, information about criminal conviction history. Except as required by applicable law, past criminal convictions will not automatically disqualify an applicant from employment, and Five Star Bank will only consider such history in accordance with applicable law. Please be advised, however, that federal law prohibits Five Star Bank from employing “any person who has been convicted of any criminal offense involving dishonesty or a breach of trust or money laundering or has agreed to enter into a pretrial diversion or similar program in connection with a prosecution for such offense” unless the FDIC has provided prior written consent.
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