Job description

Fraud Investigators (CSR-II) || AML Investigator

Location: Overland Park, KS (100% On-site)

Duration: 06+ months CTH

Shift: Flexible hours (40hrs./week)

Payrate: $22-$25

Start Date: ASAP

Job Description:

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
• Request additional caller documentation when required for investigation.
• Complete investigation/documentation and provides communication back to the caller.
• Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.
• Evaluate, process, and document fraud, identity theft and customer validation claims.
• Exceed customer expectations by understanding their specific requirements and impact.
• Utilize defined metrics for tracking and reporting.
• Adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.
• Assist team leader/managers with escalated calls, emails, and corporate escalations.
• Identify and present opportunities for improved operational procedures inside and outside the department to team leader and managers on an ongoing basis.
• Collect, research, and validate data against relevant guidelines.

Requirements:

• Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management.
• Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high-volume environment
• Demonstrates sound business judgment in applying proper policies, procedures, and guidelines.
• Proficiency with Microsoft Office (Excel, ord, Outlook, SharePoint)
• In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures
• Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages.
• Demonstrated working knowledge of computers, spreadsheet and word processing software is required.

Education:

• High school diploma or GED Bachelor's degree preferred.

Disclaimer: Digital Intelligence Systems, LLC. is an Equal Opportunity Employer we do not discriminate against any employee or any applicant.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 4x10
• 5x8
• 8 hour shift

Work Location: One location

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