Food and Beverage Supervisor

JOB SUMMARY

The F&B Supervisor is responsible for assisting the F&B Director with the supervision Joe Merchants Coffee Shop, License to Chill Bar and on the execution of banquet events.

JOB DUTIES

• Supervise, guide and direct Coffee Shop/Bar/Banquet employees. Provide accurate feedback on performance to the F&B Director.
• Assist servers, bussers and cashiers on the floor during all meal periods.
• Ensure that department goals are communicated, understood and met by all employees.
• Ensure that Coffee Shop/Bar/Banquet employees are trained on technical and service aspects of the job. (e.g., food or room preparation, customer service).
• Supervise daily F&B operations, establishing and maintaining dining room policies and procedures.
• Oversee Banquet events as directed by the F&B Director.
• Monitor and inspect food and beverage deliveries.
• Inspect food and beverage outlets for proper storage, sanitation, security, neatness and inventory rotation.
• Work with management to ensure that employees have the necessary resources to effectively perform their jobs. (e.g., supplies, equipment)
• Responsible for Guest Satisfaction in terms of food and beverage, hospitality and service standards.
• Responsible for engaging the guests at every table with friendly dialogue.
• Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements.
• Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.
• Supervise and reconcile cash controls for each shift in attendance.
• Act as a “bridge” between management and Coffee Shop/Bar/Banquet employees to facilitate department operation.
• Collaborate with management to recognize and celebrate Coffee Shop/Bar/Banquet employees’ performance contributions. (e.g. department recognition and incentive programs)
• Collaborate with management to develop and implement ideas and procedures to continuously improve the department’s performance.

MINIMUM REQUIREMENTS

• High School graduate or equivalent
• Must have previous Food and Beverage supervisory experience in a similar environment.
• Must be able to work flexible shifts and schedules, including weekends and holidays.
• Must work well with or without direct supervision.
• Must be neat and well-groomed at all times.
• Needs to be flexible, self-motivated, positive and have a professional attitude towards guests, co-workers and management.