Job description
Description
SUMMARY DESCRIPTION
:
The Financial Aid Specialist serves as the primary contact for students, parents and other members of the community, answering questions and providing information about the financial aid process. The Financial Aid Specialist provides accurate information on the status of applications and on documents relevant to the financial aid process.
Specific Duties and Responsibilities
SPECIFIC DUTIES AND RESPONSIBILITIES
:
- Provides basic and individualized financial aid information to students, faculty and other members of the College community
- Complies with the Family Educational Rights and Privacy Act (FERPA) in all duties
- Tracks documents and prepares student files for review.
- Assume a share of the responsibility for answering telephones, mail, email, faxes and other communications as assigned
- Provides problem-solving and customer service assistance in a pleasant and
knowledgeable manner as a member of a cross-functional team
- Perform special projects and assignments as directed
OVERALL PURPOSE & RESPONSIBILITY :
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
MINIMUM QUALIFICATIONS
:
EDUCATION REQUIRED :
- High school diploma required; Associate’s degree preferred. Relevant experience may substitute for education.
EXPERIENCE REQUIRED
:
- Minimum of two years customer service experience. Experience in financial aid strongly preferred but not required.
SKILLS/ABILITIES/KNOWLEDGE/OTHER REQUIREMENTS :
- Strong interpersonal skills and attention to detail
- Strong communication and organizational skills
- Able to work under pressure with limited time expectations
- Knowledge of basic office equipment and machines including computers, scanners, and copiers as well as software applicable to a high functioning financial aid office.
- Ability to work as a member of a cross-functional team
Additional Information
INSTITUTIONAL EFFECTIVENESS
:
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
EMPLOYEE CLASSIFICATION : Support Staff
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