Job description

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

Our team of on-site remote technicians have great passion for troubleshooting and repairing smartphones with our we-come-to-you fleet of vehicles! We sell solutions-based products and services and provide fast, accurate repairs on devices that build long-lasting relationships. The Remote Tech Expert will be the face of Asurion, delivering award-winning, personalized customer experiences.

Essential Duties and Responsibilities:

• Basic smartphone repair on-site in our Remote Tech vehicles (screen, battery, back glass)
• Provide customers with solutions with our remote repair and Asurion connected home products
• Deliver world class customer service
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Schedule and contact customers with ETA of arrival and maintain punctuality
• Repair devices in a quick and efficient manner and provide connected home services
• Ensure Buybacks and RMA’s are sent in a timely manner
• Keep accurate records of parts and materials during repairs
• Keep accurate records of vehicle mileage, fuel, and condition
• Maintain a tidy and clean work area at all times and keep track of inventory used
• Perform in your role and achieve your goals by performing timely repairs, providing excellent service, and creating satisfied customers.
• Able to pass criminal, drug, and driving background checks.

Here’s what you’ll bring to the team:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service and/or repair experience
• A willingness to learn new technologies
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Experience with product service support or electronics troubleshooting
• Knowledge of mobile devices, computers, and operating systems
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Excellent driving record

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision packages
• Paid holidays
• Commission bonuses
• Continuing education support
• On the job training
• We promote from within

About ubreakifix

Since its inception in 2009, ubreakifix has grown to 700+ stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 1 year repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Microsoft Office: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: On the road

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