Family Case Manager

EAC Network, a not-for-profit social service agency that empowers, assists, and cares for over 65,000 people in need through 100 programs across Long Island and NYC, seeks a Family Case Manager to work full time for its Suffolk Judicial Diversion Court Program.

The Family Case Manager position is an non-exempt position paying $30 per hour at 35 hours per week. The hours of operation are Monday-Friday 9:00AM-5:00PM and the office is located in Riverhead, NY. The role reports to Program Director.

Comprehensive benefits package includes:

• Medical
• Dental
• 401K
• Vision
• Very generous Paid Time Off (PTO) & More.

Primary Purpose of Job:

The Family Case Manager is responsible for helping family members of Judicial Diversion Program (JDP) participants become educated on the addiction/recovery process and link family members to supportive services.

Principal Duties & Responsibilities:

• Provide a full range of information, support, encouragement, advocacy, and referral to appropriate community resources, and related services to assist the family members cope with JDP participant’s SUD.
• Assist in conducting assessment interviews, and evaluations for clients referred to the program.
• Prepare written reports in a timely manner regarding client’s status with the program treatment plan and progress.
• Develop appropriate treatment plans for clients accepted into the program and facilitate placement.
• Give families detailed information about the behavioral health service system; how it works and services available for family members.
• Educate families on privacy and confidentiality regulations, HIPAA, AB1424, AB1194, patient and family rights, and the release of information (ROI) process
• Promote ongoing self-care techniques and wellness and recovery activities for families and their loved ones.
• Virtually facilitate and monthly family caregiver support groups.

Knowledge, Skills, & Abilities Required:

• Master’s degree in a helping profession (e.g., counseling, criminal justice, psychology, social work, or a specialized field like addiction), participation in at least 12 hours of qualified training in substance abuse, a minimum of two years of experience working with the substance abusing population required.
• Should have comprehensive knowledge of the family dynamics of addiction.
• Must have good communication skills, both oral and written. Ability to work cooperatively with criminal justice systems.
• Ability to handle difficult situations in a professional manner.
• Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, email and/or database software necessary to perform work assignments