Event Service & Marketing Manager, The Statler Hotel

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University’s Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:

We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

What is expected as a member of the Statler Hotel’s Management Team:

Statler Hotel leaders are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy, and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

Your role as an Event Service & Marketing Manager:

EVENT SERVICES: Serve as Conference and Event Service Manager for the Statler Hotel Sales/Catering Department, managing multiple tasks in a fast-paced environment. Responsible for managing all assigned bookings from post-contract including short-term programs through to onsite handling. Duties include client outreach at set timeframes to begin the finalization process, managing client communications by phone and email, setting up appointments to tour facilities and discuss agendas when applicable, and managing room blocks and cut-off dates. Communicate all details, including room reservation and billing details, rooming lists, room resumes, and Meeting & Events event orders to ensure the smooth execution of the client’s conference or event. Host internal pre-cons on new conferences or when requested. Flexible schedule to work as the volume of business dictates. This may include weekends, evenings and holidays. Follow best practices and auto-traces utilizing the Delphi sales and catering system. Input all critical event detail into appropriate traces. Required to be on site for select high-profile conferences and events to ensure a smooth transition to the Meeting & Events team. Responsible for accurately forecasting meeting, event, and conference revenue on a monthly basis on assigned accounts, including data extraction and input.

MARKETING: Working with the Director of Sales & Marketing, managing the marketing plan and activities to include but not limited to: Social Media (including all outlets and HLDP), Hotel Brand Compliance (both client facing and employee facing), All Collateral (ensuring consistency throughout the hotel), Activations, Photo Shoots (regularly taking photos for posting purposes), PR Activities, Promotions, Basic Graphic Designs, Quarterly Promo Meetings, Monthly Social Media Meetings, Newsletters, Manage VIP Program, Respond to all online comments, Press Releases, Involved with Strategic Marketing Plans and Execution, Update and Maintain Website, Promote Advertorials, and Assist with Food Events where we are showcasing.

Required Qualifications:

• Associate’s Degree in hospitality or business and 2-4 years of hospitality experience
• Highly motivated, dynamic individual with a professional demeanor and superior customer service skills, indicative of a AAA-rated Four-Diamond hotel.
• Must be familiar with all aspects of hotel operations and knowledgeable about catering/conference planning and execution.
• Ability to manage multiple tasks under pressure in a fast-paced environment
• Proven organizational, interpersonal and communication (oral and written) skills
• Proficiency using Microsoft Word and Excel
• Design software
• Strong communications skills

Preferred Qualifications:

• Bachelor’s Degree in hospitality or business
• 3-5 years of hospitality experience
• Prior catering sales or conference planning management and Delphi experience ideal but not required
• Marketing experience preferred

Rewards & Benefits:

As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide array of great benefits which include:

• Health Care – Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
• Generous Paid Time Off & Leave Provisions– This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year’s Day), health and personal time, and parental leave.
• Retirement Plans – Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
• Education – Options include the Employee Degree Program where you can earn a degree such as an MBA or a Master’s in Management in Hospitality, taking classes to enrich your career skills, New York’s 529 College Savings Program, and Cornell Children’s Tuition Scholarship.
• Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits. If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position.

No sponsorship for a work visa is available for this position.

Cornell University and the Statler Hotel embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

As part of the university's comprehensive vaccination program, all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 primary vaccination or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.

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