Job description

Job Title: EUC Deskside Support

Location: San Francisco, CA (Onsite Position)

Duration: Full Time Permanent Position

Job Description –

o Candidate must have 8-12 years of L1/L2 hands-on experience to support the End User Computing Deskside Services.

o Candidate should be proficient in English to provide the required IT services.

o Candidate must be ready to provide the support over the Phone Calls and Deskside support both which also includes the support during weekend as per monthly roster.

o This is Onsite customer location work and no offline or WFH allowed.

o Resolve Incidents and Service Requests tickets associated with EUC equipment, EUC software, IT applications, provide break/fix support, advice and assist to Customer Users, as needed.

o Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking.

o Mobile Device Management provides support to mobile devices, such as smartphones and tablets as well as desktop devices such as engineering workstations.

o Leverage Customer’s EUC Mobile Device Management Tools to enable secure and remote support and operations.

o Configure and implement enterprise device group policies. Ensure that MDM processes follow all Customer defined security practices, including identity verification prior to enrolling new devices.

o Candidate must be fully COVID vaccinated (mandatory).

o Certification: Any relevant certification (Preferred).

Job Type: Full-time

Salary: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Need Vaccinated Candidate

Ability to commute/relocate:

• San Francisco, CA 94112: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Troubleshooting: 10 years (Preferred)
• EUC Support: 10 years (Preferred)
• Desktop support: 10 years (Preferred)

Work Location: On the road

Speak with the employer
+91 9958847048

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