Job description

Key Responsibilities:

• Enters, updates and processes sales orders, purchase orders, etc. in system
• Phone/Email Correspondence: Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary.
• Returned Product: Processes returned product (warranty/repair). Distributes accordingly, ensuring capture of warranty information.
• Customer Information: Assists in the entering of information for customers/distributors and updates information as necessary.
• Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads.
• Additional responsibilities may include: ordering office supplies, proofing orders, distributing vendor literature, processing assigned to email distribution lists, etc.
• Other responsibilities as assigned or required

Skills and Experience Required:

• 3+ years customer service experience preferred
• Excellent people skills and ability to build relationships with people at all organizational levels
• Results oriented individual who thrives in a fast-paced environment with minimal supervision
• Demonstrated aptitude for problem-solving; ability to determine effective solutions for internal and external customers.
• Must be very detail oriented and accurate.
• Results-orientated and able to coordinate multiple projects in parallel.
• Professional phone presence and excellent verbal and written communication skills
• Excellent time management skills and experience with Microsoft Office – Outlook, Word. Excel
• Education: High School Diploma/GED, College degree a plus

Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SixAxis departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Job Type: Full-time

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