Job description

The Enrollment Services (ES) Counselor position is part of a new team within the Division of Enrollment Management. We are seeking a group of dynamic, high energy, service driven, detail oriented individuals to support the Student Services Contact Center. Under the direction of the Associate and Assistant Directors of Enrollment Services, the ES team will provide accurate and timely information through all modes of frontline service, including telephone, email, and online. The ES team will answer inquiries and concerns including, but not limited to scheduling campus visits, billing, financial aid and registration. Counselors will understand when and how to refer contacts to other University staff members, as appropriate.

Job Functions & Responsibilities

• Maintain superior customer service
• Answer incoming phone calls and take appropriate action for each call
• Respond and resolve email communications
• Assign communications and direct inquiries to the appropriate university contacts and resources
• Document all information according to standard operating procedures

Qualifications

• Employees are compensated $15.00/hr.
• Work set shift, Monday through Friday, either 9:00am-2:00pm, or 11:00am-5:00pm.
• Employees must pay for their own parking. University parking permits are available.

Job Type: Part-time

Pay: $15.00 per hour

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Newark, DE 19716

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