Job description
We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see
https://www.cengagegroup.com/about/inclusion-and-diversity/
.
**We have an ongoing need to fill this position, but we may not be hiring right at the time you apply. Please put in an application if you're interested, and we'll follow up as soon as we're able to move forward.**
What you'll do here:
Enrollment Representatives are tasked with generating sales revenue by matching students to ed2go continuing education or career training programs. You will prioritize qualified leads, generated through our website, referrals, live chat, and telephone, to achieve personal and team metrics. You will also consult with prospective students ranging from course descriptions and instructors to financing, and enrollment, keeping the customer experience forefront throughout!
Successful Enrollment Representatives are effective at asking appropriate, probing questions, overcoming objections, and effective management of time, including being voice-to-voice whenever possible
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Ensure the highest quality student experience from an individual's first contact with the school through their initial enrollment by demonstrating our processes and infrastructure.
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Generate student enrollment by calling on prospective students, advising them on how the school can meet their educational and career needs and guides qualified applicants through the admissions and enrollment process.
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Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities.
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Improve your sales conversations using a shown sales methodology and time management techniques.
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Handle your pipeline to meet/exceed all assigned revenue and enrollment objectives.
Skills you will need here:
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Some college coursework or continuing education certification completed
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Minimum 1 years' sales experience, where your compensation was directly affected by achievement of goals. i.e. commissioned sales plan
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Online proficiency; ability to navigate sites and applications; technically literate
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Ability to work beyond conventional business hours to complete assignments as required
Preferred
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Shown success in telephone sales
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Experience in a call center
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Four-year degree
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Higher Education Admissions Experience
Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view
Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen
and
Equal Employment Opportunity is the Law notice
by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
accommodations.ta@cengage.com
or you may call us at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Base Pay Range
The full base pay range has been provided for this position. Individual base pay will vary based on qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$40,500.00 - $64,700.00 USD
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