Job description
Position Purpose
The
Enrollment Operations Program Assistant provides administrative support to the Admissions and Financial Aid Offices in the recruitment and selection of students, provides information to the public about the admissions and financial aid processes and Dartmouth College, and ensures the smooth operation of both departments.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Two years of customer service, information processing/data entry and/or administrative support with some autonomy.
- Familiarity with computers, knowledge of or ability to learn a variety of programs and information systems, including Slate and Banner.
- Strong written and verbal communication skills and strong organization skills.
- Strong interpersonal skills, collegial and service-oriented demeanor.
- Self-starter who can work independently or collaboratively with a variety of academic and administrative colleagues.
- Ability to multi-task in a fast-paced environment with interruptions.
- Commitment to diversity and to serving the needs of a diverse population.
Preferred Qualifications
- Bachelor’s degree or the equivalent combination of education and experience.
Department Contact for Recruitment Inquiries
Ellen Parish
Department Contact for Cover Letter and Title
Associate Director of Enrollment Operations
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
All Dartmouth College employees, whether working on-site or remotely, are required to be up to date with vaccination against COVID-19 (or to have received an approved exemption from vaccination through the Office of Institutional Diversity and Equity). Please visit
https://dartgo.org/vaxpolicy for details. Compliance with this requirement is a condition of employment. Failure to meet this condition of employment within the first 30 days may result in Dartmouth in its sole discretion ending employment.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Key Accountabilities
Description
Customer Service/Communications – Provides information and advice, professionally and respectfully, to a diverse population of prospective and current students, their parents, and their advocates. Responds to phone calls and correspondence. Researches and retrieves related information to respond to inquiries; interprets, applies, and explains office, department, and College policies and procedures.
Percentage Of Time
34%
Description
Data Processing and Review – Processes admissions/financial aid applications which requires regularly handling confidential and sensitive information; inputs, maintains, and manipulates data within databases, including project specific design and reporting. Navigates databases to provide information to current and prospective students and their supporters.
Percentage Of Time
33%
Description
Enrollment Operations Admin - Is responsible for supporting one of the following portfolios within enrollment operations: selection and general recruitment, communications, visitor relations, targeted recruitment, or financial aid processing. Collaborates with senior staff to identify portfolio project scope and timeline. Liaises with admissions and financial aid officers to accomplish project goals. Gathers information, coordinates distribution of information, and shares assignments of projects with team members for support as necessary; with colleagues, jointly prioritizes work and balances workloads to ensure completion of shared projects. Assists with event and travel planning. Supports the office mission to foster inclusiveness and diversity;
Percentage Of Time
33%
-
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
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Performs other duties as assigned
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