Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

The HR Engagement Manager is responsible to review, revise, implement and align the organization on all employee engagement programs and processes. This role manages the planning, communication, and timeline of all events and processes and will lead the definition, management, tracking and successful execution of various engagement activities being conducted to support the employees.

Essential Duties and Responsibilities

• Subject matter expert in the review, revision, implementation and alignment on employee engagement programs and processes
• Manages the communication plan and timeline of all employee engagement events, processes, i.e., speaker series, crisis management discussion topics, etc.
• Develops, manages, and communicates a calendar of all employee engagement programs and processes, coordinating events, schedules and plans for leaders throughout the organization
• Develops draft communications to leaders and employees on all employee engagement programs and processes and leads the practice for approvals and execution of the plans
• Leads the definition, management, tracking and successful execution of various company-wide employee engagement initiatives
• Facilitate and train company leaders on employee engagement action plans, interpreting employee survey results, etc.
• Performs other related duties as required and assigned

Supervisory Responsibility

No employees will report to this position.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum/Preferred Education Description

Minimum 4 Year / Bachelors Degree Or equivalent experience

Experience

• Minimum of 3+ years of proven background in HR project management, or event management
• Experience in designing employee or customer engagement programs strongly preferred
• Experience with ASL preferred

Knowledge, Skills, and Abilities

• Strong communicator with the ability to artfully influence, persuade and drive action. A collaborative management style and a strong customer service orientation.
• Proven ability to work effectively cross-functionally with all levels in the organization.
• Demonstrated problem solving and decision-making skills
• Strong organizational skills and ability to manage timelines
• Ability to effectively communicate in English
• Strong verbal and written communication skills
• Ability to work under pressure and meet deadlines and goals
• Strong sense of ownership, attention to details, and organizational skills
• Able to work independently and with a team as required
• Strong trouble-shooting and problem-solving skills
• Ability to work evenings and weekends as needed
• Flexibility and ability to adapt quickly to change
• Strong computer skills including Excel, Outlook and PowerPoint

Working Conditions and Physical Requirements

• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply at www.captioncall.com/careers

Apply today! www.sorensonvrs.com/svrs_careers

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)