SUMMARY:

This position will report directly to the Chief Operating Officer and requires effective supervisory, communication and collaboration in order to meet the needs of both internal and external stakeholders. This bank operations professional will supervise the day-to-day operations and processing of electronic payments, which may include the following depending on prior work experience: wire transfers, ACH transfers, P2P and A2A, online banking transfers, remote deposit capture and debit card dispute processing.

DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations of electronic payment processing, including providing direction and supervision to staff members responsible for payment-related activities. Ensure timely and accurate processing and adherence to established policies, procedures and controls.
• Ensure compliance with payment rules and regulations, including but not limited to Regulation E, OFAC, Nacha Rules, and Mastercard rules.
• Monitor accuracy of consumer and business online banking product and service set-up;
• Complete independent reviews of staff work, which may include return/pay decision making, ACH file processing, exception processing and debit card dispute decisions.
• Monitor account maintenance and high-risk activity;
• Answer staff questions, complete staff performance reviews and ensure staff receive ongoing training and cross-training;
• Prepare reports on e-payment transaction activity and metrics;
• Assist in completion of periodic risk assessments over e-payment operations;
• Attend seminars, webinars and vendor specific training;
• Provide exceptional customer service and support to both the internal and external customer; and
• Perform other duties as assigned
• Train department and/or branch employees as needed, to ensure proper and timely completion of the required various forms as it relates to ACH and wires;

TECHNICAL SKILLS, TRAININGS OR CERTIFICATIONS:

• Knowledge of Electronic Banking Regulations and NACHA rules
• AAP or APRP certification preferable, but not required
• Knowledge of Deposit Banking Regulations-Regulation CC, Regulation D and DD and other related regulations
• Proficiency with various operating systems, browers and mobile devices, Microsoft Office products
• Experience with ACH systems, core banking systems and Fedline a plus

QUALIFICATION REQUIREMENTS:

Ideal candidate will have prior supervisory experience, substantial knowledge of e-payment processing, operations and regulations, ability to manage multiple tasks and to prioritize tasks based on potential exposure to regulatory and financial risk, strong analytical skills with attention to detail and accuracy, a desire to coach and develop staff, resiliency, and be readily adaptable to change.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree preferred
• 5 years of bank operations experience with a focus on electronic payments
• Supervision experience with day-to-day supervision of staff