Job description
Description:
The Employee Assistance Program Counselor (EAP) ,while working in a call center environment, quickly and efficiently gathers basic demographic information, conducts a quick assessment of the individual's needs, determines level of risk and make determinations if necessary, makes referrals to providers, when needed makes recommendations or suggestions for medical services. Authorizes Mental Health and or Substance Abuse services. Provides brief solution counseling when caller is in crisis and other services as needed.
Qualifications:
Certifications and Licensures
Education
Experience
Specific Skills
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