Dispatch / Driver Manager will be part of a growing team that is focused on driving the long-term growth of our business. You will work closely with fellow team members and interface directly with customers and drivers to ensure timely delivery according to contract requirements.

Job Responsibilities:

• Dispatch tractors and trailers to meet assigned route schedules.
• Coordinate equipment maintenance issues with maintenance personnel.
• Track routes.
• Coordinate with other dispatchers in assisting drivers.
• Effectively communicate instructions to drivers and dispatchers.
• Ensure DOT compliance is maintained throughout the course of the route.

SUPERVISORY RESPONSIBILITIES

• Ensure that the department is fully staffed and is working at capacity.
• Provide coverage for vacations, sick time, and LOA when necessary.
• Assess the performance of the staff and provides timely feedback both formally through the performance management system and informally through coaching and mentoring.
• Ensure that the team is properly trained and working efficiently.
• Confirm that the team processes the shipments as outlined in the SOP’s and corporate policies and procedures.
• Ensure that the team follows the Operational Data Quality Policy.
• Monitor the performance of the members of each center under your supervision to ensure compliance. to policies, procedures, service standards, and increased business growth.
• Develop succession planning and training to create a sustainable department.
• Motivate and support co-workers, integrates, and promote the Corporate Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication, and Respect).

• Lead and communicates goals, team objectives and priorities.
• Develop and produce a highly motivated team.
• Responsible for team member selection, hiring, and training; reviews and retention of team members.
• Apply expertise to improve effectiveness and provide guidance to staff and associates.
• Encourage subordinates to strive for operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to maximize results; serves as a role model in innovative thinking and in focusing on quality within work.
• Formulate, monitor, and achieve objectives.
• Executes monthly targets and controls as defined by leadership.
• Manage costs within their location and looks for efficiencies and improvements.
• Manage assets in line with targets, forecasts, and strategy requirements.
• Identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Ensure compliance with internal and external controls and KPI’s
• Acquire and apply professional/technical knowledge, skills, experience, and judgment to accomplish results that contribute to the strategic business plans.
• Continuously looks for ways to improve operational processes, defines the structure, and increases productivity.
• Review and analyze daily, weekly, and monthly reports for accuracy, trends, and areas needing development.
• Support the sales team in calls where operational expertise is required.
• Educate yourself and others regarding product offerings consistently.
• Assist the Director of Operations with an operational budget.
• Analyze and report on performance of the business unit to ensure that budget performance measures are met/exceeded.

OTHER DUTIES

• Perform other duties as required.

Requirements

• Bachelor's Degree preferred
• Experience within the transportation industry
• Fluent using Microsoft Office products and database management
• A balance between verbal and analytical thinking skills

Benefits

• Medical, Dental, and Vision Benefits are provided by BlueCross BlueShield.
• Supplemental insurance such as Life, Critical Illness, Short-Term and Long-Term disability are optional coverages with BlueCross BlueShield
• Employer provides $25,000 coverage of Life and AD&D insurance.
• Up to 20 days of paid Vacation and PTO for your first year
• 401(k) matching plan for retirement, fully vested as of Day 1.