Job description
Summary/Objective
The Donor Acknowledgment and Research Coordinator will support the Development Office of the Boston Symphony Orchestra as a member of the Development Operations team. The position primarily focuses on accurate and timely tax receipt and donor acknowledgment correspondence to properly express gratitude for each donor's contributions to the BSO. The position also researches and assesses donor giving capacities, as well as participates in donor record maintenance. This is an excellent opportunity to learn the fundraising operation of a large performing arts organization. The position will report to the Assistant Director of Development Information Systems.
Job Description
Responsibilities:
- Following an established timetable and protocol, manages weekly gift acknowledgment system, including generating, editing, and tracking IRS required tax receipts and acknowledgment letters for various brands, purposes, and signers.
- On occasion, and in collaboration with other members of the organization, writes highly personalized correspondences to high-level donors to recognize and communicate the impact of their contributions to the BSO. Requires cross-department collaboration to ensure these letters are signed, scanned, and mailed.
- Collaborates with the Development Communications team to regularly update and refresh standard acknowledgment text as well as facilitate weekly acknowledgment emails.
- Researches and assesses donor prospects' wealth and charitable giving capacities.
- Creates in-depth biographical and financial profiles on individuals using a wide variety of prospect research resources including online sources and vendors.
- Develops a thorough knowledge of constituent records, data reports, list building, and acknowledgment rules in Tessitura, the relational database software system utilized by the BSO.
- Assists with other daily data and gift processing and reconciling activities as directed and provides support for other projects as assigned by the Assistant Director of Development Information Systems and/or senior management in the department.
Required Education and Experience
Qualifications:
- One to three years of experience writing in a professional environment with exceptional ability to write and edit clearly, accurately, and concisely.
- Exhibit strong attention to detail and accuracy in both the recording and outputting of donor information.
- Strong proficiency with Microsoft Office, including experience working with Excel, mail merges, and correspondence standards.
- Proven proficiency in complex document output from a data-based software; experience in Tessitura a plus.
- Demonstrated ability to exercise good judgment and diplomacy and maintain highly confidential information.
- Ability to work independently, as well as collaboratively within a dynamic, sophisticated organization.
- Interest in and knowledge of the non-profit environment, particularly the arts, preferred.
- Bachelor's degree.
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