1. Sells the services and products of the Center to prospective customers.
2. Tours prospective customers and visitors through the Center.
3. Answers the telephone, Receives and Provides appropriate information according to
established procedures.
4. Welcomes customers and pet guests, and ensures pet guest has proper up-to-date
vaccination record.
5. Responsible for cash management including accepting cash, check and credit
payments for resort services and for end-of-day cash drawer balance.
6. Explains Company and Center policies to customers in a positive manner.
7. Responds to customer complaints in a professional, courteous manner and acts to
satisfactorily resolve the problem.
8. Escorts pet guests to/from their rooms and provides water as needed.
9. Operates the computer reservation system.
10. Completes training including Safe Handling and Associate Certification.
11. Treats customers, guests, visitors and co-workers in a professional, courteous
manner.
12. Maintains the appearance and cleanliness of the lobby and other public areas.
13. Assists other Associates as needed.
14. Supports the Mission and Philosophy of Best Friends Pet Care, Inc.
15. Performs other duties as assigned.

Education: High School Graduate or Equivalent

Experience: Minimum of 1-year dog handling experience.

Physical:

• Must be 18 years or older.
• Must be able to lift 40 pounds.
• Must be able to be on feet for full shift.
• Must be able to stand, walk frequently.
• Must be able to bend, stoop and squat.
• Must be able to work on computer system and complete written reports
• Must be able to handle dogs on leashes.
• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Personal:

• Must possess a love of animals.
• Displays a professional manner at all times.
• Must have dominant dog behavior skills.
• To learn more, please visit on the web: www.bestfriendspetcare.com