Job description

DEFINITION
Position is responsible for organizational team management, alongside the Director and DHHS Executive leadership, by logistically managing, assessing, and connecting incoming phone calls, emails, walk-in requests for support, responding to, and redirecting inquiries to the appropriate care mechanism and filling in for the Community Responders as needed. ESSENTIAL FUNCTIONS
Serve as the day-to-day point person for the Division of Community Care"s civilian response team. Provide the initial direct communication support for all incoming calls, emails, and walk-ins for a variety of community generated requests for support to include non-emergency and emergency 911 calls, once the division is fully established.
Provide ongoing coverage for the Department of Community Care email and phone line- including some nights, weekends, and holidays to ensure continued coverage, once the division is fully established. Occasionally fill in for community responders as needed.
Appropriately determine the correct level of care and strategy of response when reviewing incoming calls/contacts to refer community members for additional care, assist in service navigation, or establish if urgent/emergency care is needed.
Assist the DCC Director and leadership in implementing procedures for first response practices, systematize the incoming community requests, and ensure that services are sensitive to cultural and personal context.
Assist the DCC Director through leadership, guidance, training, policy development, capacity building and supportive programmatic features to meet the needs of clients and maintain or expand the division.
Ensure the DCC peer outreach response team members are following up on referrals in a timely manner, demonstrating effective communication and time management, and the team objectives are met by distributing the workload in an effective manner.
Attend meetings and act as a DCC and DHHS representative to the public and with other staff, agencies, and community members.
Provide primary management of day-to-day workflow, team supervision, and management. Provide oversight, visioning, and implementation of the Community Responder program, such as managing the schedule, responding to non-dispatch and non-crisis inquiries, providing technical assistance, supervision, program coordination, and guidance.
Conduct executive level decision making where appropriate. Act in the Director"s absence from time to time and assess crisis situations and intervene appropriately.
Understand and conduct risk management assessments and evaluate risk and crisis situations as appropriate, modify objectives, conduct reviews, and/or evaluations as needed.
Assist the DCC Director with creative direction, visioning, strategic planning, identifying regional grant opportunities, and project implementation to implement and expand the division .Assist with legal, liability, risk assessments and compliance for the division. Occasionally assist with municipal, state, federal, and regional accounting, budgeting and contract management. MINIMUM QUALIFICATIONS
Minimum Qualifications - Bachelor"s degree and 3 years of relevant experience, or any equivalent combination of education, training, or certification or experience required. Working in fields that have fostered diversity, inclusion, and equity practices or people with lived experiences are encouraged to apply.
Class D driver"s license required. PHYSICAL REQUIREMENTS
PHYSICAL, MOTOR, AND VISUAL SKILLS
Physical Skills: The work involves physical skills typical of an office environment, including sitting, standing, walking and stooping. May be required to lift objects such as files, boxes of papers, office supplies, and office equipment weighing up to 20 pounds.
Motor Skills: The work may require motor skills for activities such as moving objects, using office equipment, including but not limited to telephones, personal computers, handheld technology, and other office equipment.
Visual Skills: Essential position functions require the ability to review documents for general understanding and the ability to adjust focus to view small print.
MISC. INFORMATION
Candidates with prior experience in crisis intervention, high risk populations, social work, emergency social services, etc. are encouraged to apply as the position will be a dynamic role which may include exposure to highly complex emotion, visual, or distressing situations.
Benefits are the same as other Non-Represented employees.

~Equal Opportunity Employer~

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